1585 results found
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Add Desktop App Chat to Google Workspace Add-on App Integration
In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.
1 vote -
Netsuite logging
Log a call to Netsuite eventhough it is not Affilaated with any company
1 vote -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
1 vote -
To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
9 votes -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
5 votes -
Vagaro
I would love for this to connect to Vagaro Salon software to fully integrate and only have to manage one database.
1 vote -
SMS Automator - Delay SMS and MMS feature
I was looking to delay send the SMS. The link you sent is for automated messages.
Is there a way to schedule SMS or MMS to be sent7 votes -
Slack feature
Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.
1 vote -
SMS/Voicemail/Fax notification on RC for Salesforce
Currently, we only have a ringing tone for incoming calls on RC for Salesforce.
It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.
2 votes -
Integrate SPOG for Netsuite
Ability to have a panel to switch/manage RingEx and RingCx users through the integrations with Netsuite
1 vote -
Implement Call recording back up with One Drive/SharePoint
Please Implement Call recording back up with One Drive/SharePoint.
1 vote -
Hubspot recording
Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side
1 vote -
User Provisioning should not have a welcome Email
Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.
5 votes -
RingCentral for Outlook using New Outlook
Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.
It would be great if we have the option to have this available in the new Outlook layout.
Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.
12 votes -
Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
14 votes -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
18 votes -
SSO attributes
it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.1 vote -
For Engage Digital - Add action to perform another check so it will not pushed to that agent who then has to transfer
For Engage Digital Issue: email is pushed to the agent, but they can not respond as they no longer have access to the channel.
- Add an action to perform another check so it will not be pushed to that agent, who then has to transfer
1 vote -
App Connect - retroactive log more than 100 calls
Ability to Retroactively log a call on App connect more than 100 calls.
1 voteApp Connect as you know can retroactively log the last 100 calls. After that, calls can be logged manually. We will consider this feature, but there are a number of concerns related to performance, and allowing users to elect how many calls to log.
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10 votes
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