1653 results found

1. MS Teams Presence Sync

   Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .

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2. Yardi CRM

   We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we can do on the Yardi side, this is a RingCentral issue." Please help us get this resolved. If I need to set up a call with Yardi support for us let me know. Thank you. David This is the response provided by their CRM and what is now being requested from the RC team. We need to do all we can to provide details to the customer on this so they can work with their other provider to resolution.

   We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we… more

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3. Enable Voicemail to call Groups on Hubspot

   When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot

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4. Busy versus Set Status Message dichotomy

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have both options available without having to choose between Messaging or not. The Set Status Message is a great feature to provide more information like: Travelling, Vacation, Out of the Office, Working Remotely, or custom messages. Both options working together would be perfect, since 1) Busy is so integral to the Presence integrations across Teams and RC, etc. and 2) the Set Status Message can provide more detail onto why someone is busy or is just more visible when trying to reach out to someone. I'm not sure why both wouldn't be available and used, not requiring one or the other by choosing to enable or disable the RC messaging functionality.

   Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
   
   It would be great to have… more

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5. RingCentral for Zapier Call Recording link

   Requesting to get a clickable link to play the call recording in Zapier

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6. Salesforce transferring call

   Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.

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7. Salesforce volume

   Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised

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8. Integrate with Leap legal software

   Please set up connector for Leap Legal Software

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9. Zapier

   Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)

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10. IDP changes

    Ability to stop the changes made by their IDP

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11. Disable ability of user to transfer/ forward call

    Ability to restrict / disbaled transfer to their personal number/ cellphone number

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12. Rc for Hubspot bulk SMS

    Send bulk SMS using RC for Hubspot

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13. Capability to block users from installing add-ins from apps gallery.

    Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

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14. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    7 votes

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    Implemented  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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15. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

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    Implemented  ·  3 comments  ·  Other  ·  Delete…  ·  Admin →
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16. Motility Software Integration

    CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.

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17. Integrate with MyCase

    Sync call to timekeeping mechanism automatically

    8 votes

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18. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

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19. user incoming call

    The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.

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20. MS Teams presence status change in Audit Trail

    Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    3 votes

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