1221 results found
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Caller position in the Queue
I would like to have it so the callers know what position they are in in the Queue . For example: You are caller # 4 average holding time 2 minutes. Etc...
4 votes -
Add Additional Time Blocks in Custom Rule
Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.
Currently our on call rule shows as follows:
Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
Fri 04:30 PM - 12:00 AM
Sun, Sat all dayYou will notice that Monday at 0000h (Midnight) to 0800 is missing.
However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…3 votes -
Regional settings in RC App
calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.
1 vote -
log calls in Bullhorn for multiple contacts
It would be easier to log calls in duplicate contacts because not all users know how to check which contact was used
2 votes -
Auto-create leads when missing calls in Salesforce
There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.
2 votes -
SSO reference
Have an option to reference the SSO to UPN and not primary email address in IDP
1 vote -
RingCentral for Salesforce ability to track activity
Ability to track activities for emails via RC for SF
1 vote -
sync status from teams to ringcentral
Sync Teams Away Status with RC HUD, rather that showing user as offline in the RC HUD, when they are actually just away in Teams
1 vote -
MS Teams Notifications
We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?
1 vote -
Integrate teams messaging to Outlook plugin
It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.
1 vote -
Active Directory | Map attributes from RC to Azure
I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.
User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.
2 votes -
Stream Deck
Create a plugin to be used with a Stream Deck.
2 votes -
Sync RC contacts to Hubspot contacs
The customer wants to sync the RingCentral app contacts to Hubspot contacts
3 votes -
RingCentral API or integration with Cliniko
We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.
We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…
1 vote -
Archiver accont wide set up
Option to set up the Archiver Account wide for all the admins on the account.
1 vote -
RingCentral for Hubspot ability to monitor
Ability to monitor users using RC for Hubspot
1 vote -
Unified CRM extension for RingCentral, option to change from "New Lead" to "Active" status
When a contact or candidate is added to bullhorn via Unified CRM extension for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status
1 vote -
RC for Salesforce - Voicemails and Emails to create ticket
To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.
2 votes -
RC Labs - Inbound Call Logs
To be able to log phone calls in RC Labs for Hubspot activity. Currently, this feature is only available on the official Hubspot integrations of RingCentral.
2 votes -
Auto log in feature in Microsoft Dynamics
there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again
2 votes
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