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1363 results found

  1. It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.

    2 votes

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  2. It would be nice to be able to speed up or slow down IVR prompts.

    1 vote

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  3. Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes

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  4. The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    1 vote

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  5. Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote

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  6. RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    6 votes

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  7. Customer reported that a Salesforce user can't be added to 2 call centers at the same time

    2 votes

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  8. These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).

    It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…

    2 votes

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  9. Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote

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  10. Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote

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  11. Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes

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  12. Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote

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  13. It would be great to have an integration for clockify.com or time-logging programs.

    1 vote

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  14. I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote

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  15. Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote

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  16. Allow custom names for different numbers on user

    1 vote

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  17. 1 vote

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  18. Wants know if the integration is working properly and if he is able transcript the call with the Hubspot App

    2 votes

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  19. 3 votes

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  20. Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote

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