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1282 results found

  1. module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Reset paging device and configure it as a phone device.

    1 vote

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  3. Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  4. Currently, we pull the following information (fields) from RC into ZD tickets:

    *Requester
    *Subject
    *Inbound called RC number
    *Last call start

    (Screenshot attached)

    Description automatically generated

    The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.

    Therefore, we would like to also include a queue as a new field.

    E.g.: If a customer calls “International sales”, it should be reflected in the ticket.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  5. The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.

    1 vote

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  6. Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"

    3 votes

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  8. Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  9. I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. I have roughly 1000 clients currently on the High Level CRM, but the Crm does not integrate with Ring central currently

    5 votes

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  11. Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard

    34 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
    Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

    6 votes

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  13. Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  14. The customers wants to have conference call and call flip feature in RingCentral for HubSpot

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  15. To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.

    4 votes

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  16. Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  17. Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  18. Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  19. Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  20. When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes

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