1167 results found
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Listening to Recorded Calls via Hubspot App
We are unable to listen to recorded calls within the Hubspot App, presumably because the API request
1 vote -
Add or make available OnePageCRM to the App gallery
This CRM has a very large Customer Base and unfortunately, we cannot find this on the RingCentral App Gallery. Please add it as soon as possible. The company URL is onepagecrm.com
1 vote -
Develop a lightweight CRM template application
Everyone would use a lightweight CRM template type of application . Please call me to set up some time to talk through some of the requirements
1 vote -
Embedded RC to track meeting time in a Teams Meeting
Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.
1 vote -
RTT integration
A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking
1 vote -
The SSO login process needs to be tightened up.
The SSO login process needs to be tightened up. too many clicks. This is just a suggestion
1 vote -
Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
18 votes -
App to integrate Odoo with Ring Central
An app to integrate Odoo with Ring Central would be helpful.
6 votes -
Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams
Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…
3 votes -
Meetings on MS Teams
have a dial-in number provided when we create new meetings in teams.
3 votes -
Bring back inbound faxes with pdf files in the email message
Up until a year or so, anything my organizationor user would receive a fax the fax's content would be in the notification email in a pdf file. This was very convenient and did not require us to log in to the app or the portal to read the content. It was flexible.Now, I must log into the app (on my phone) or on the portal (on my computer) to download/view the fax message. Instead of moving towards integration and facility this was a move backward.
1 vote -
Mobile phone SMS as a 2-FA in UK region
One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.
2 votes -
Real-time Translator Be Included on MS Teams-RingCentral Integrations.
The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations
2 votes -
Add Real Time Translator app to the Teams Integration
I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.
2 votes -
Enable/Disable "Auto log text" globally in RingCentral for Hubspot
-this would allow admins to globally setup Auto Log Text without having to do it one by one
1 vote -
Add Jobber Integration
We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.
5 votes -
Need to remove "Share Code Snippet" in Glip when file sharing is disabled
For security reasons, the customer SFIL MUST disable file sharing in Glip to avoid propagation of viruses.When disabling file sharing in Glip Admin, users can still exchange Code Snippet.Customer demonstrated that they were able to share EICAR virus using this feature.They consider this as a security threat and want to disable that capability of sharing code snippet when file sharing is disabled.
7 votes -
RingCentral for Dynamics365: CTI to utilize "regarding" field
This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.
1 vote -
RingCentral for Dynamics365: AI transcription and call summary
RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/3600246022122 votes -
RingCentral for Dynamics: Transfer live call to RingCentral co-worker
The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only
2 votes
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