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1288 results found

  1. when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    3 votes

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  2. Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…

    3 votes

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  3. have a dial-in number provided when we create new meetings in teams.

    3 votes

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  4. Up until a year or so, anything my organizationor user would receive a fax the fax's content would be in the notification email in a pdf file. This was very convenient and did not require us to log in to the app or the portal to read the content. It was flexible.Now, I must log into the app (on my phone) or on the portal (on my computer) to download/view the fax message. Instead of moving towards integration and facility this was a move backward.

    1 vote

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  5. One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.

    2 votes

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  6. The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes

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  7. I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.

    2 votes

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  8. -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote

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  9. We use Jobber for scheduling and client management. It would be helpful if our phone system would link with our management system so we don't need to do data entry twice.

    5 votes

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  10. For security reasons, the customer SFIL MUST disable file sharing in Glip to avoid propagation of viruses.When disabling file sharing in Glip Admin, users can still exchange Code Snippet.Customer demonstrated that they were able to share EICAR virus using this feature.They consider this as a security threat and want to disable that capability of sharing code snippet when file sharing is disabled.

    7 votes

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  11. Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.

    6 votes

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  12. This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.

    1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  13. The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes

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  14. when someone calls the main line and the recipient of the call from a queue must be notified even if they are on a busy status.
    just like dialing the direct line of the ext lets say they are on a call and there is incoming calls they heard a beep sound with the information of the caller but call queue are stop receiving calls or notif when they are on a busy status

    3 votes

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  15. Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.

    4 votes

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  16. Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign

    1 vote

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  17. Admin to Disable Works with Google options for their users.

    1 vote

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  18. Some customers use Teams as their primary collaboration and calling application, with 1,000's of users using MS Teams. Adding MSI support for the new RingCentral Embedded Dialer Plug-In for MS Teams would be a way to be able to strategically deploy it.

    7 votes

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  19. Customer wants to add comment or other associations to SMS record activity

    2 votes

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  20. MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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