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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1402 results found

  1. Integrate with Job Adder, to add notes when contacts have been made.

    1 vote
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  2. We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)

    1 vote
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  3. 2 votes
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  4. Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)

    1 vote
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  5. We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
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  6. RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX

    1 vote
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  7. Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…

    4 votes
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  8. Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.

    2 votes
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  9. 4 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  10. I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

    5 votes
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  11. I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.

    4 votes
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  12. Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).

    1 vote
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  13. ezlynx integration

    3 votes
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  14. This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
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  15. Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.

    2 votes
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  16. Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

    1 vote
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  17. We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
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  18. Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

    1 vote
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  19. My company uses KV Core as CRM... would be nice to intengrate.

    2 votes
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  20. Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes
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