1828 results found
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Salesforc call center
Ability to create call center out side RingCentral Salesforce integration
1 vote -
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes -
SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote -
RingCentral MVP App Fax Scanning Option
Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.
Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.
1 vote -
Answering Service
We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.
3 votes -
"Disconnected" calls in HubSpot
Use a better transient status instead of "Disconnected" when a call is ended.
2 votes -
MS Teasm token expiration
Ability to control the token expiration in MS Teams. within RC admin.
1 vote -
1 vote
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Sync contacts through Global Directory on RC for MS Teams EA
Support admin-based setup for the External Contact Service.
1 vote -
Blackbaud / RaisersEdge CRM Integration
Add Blackbaud / RaisersEdge CRM Integration
2 votes -
enable sso on desktop phones
Enable SSO to desktop phones to add more security
2 votes -
Hubspot - Native Dialer Call Logs/Recordings
RC for Hubspot CTI is not registering the contact information for calls
2 votes -
Sync External Shared Contacts on the Mobile/Desktop App _ BT Account
Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.
1 vote -
Customize disposition via App Connect
Ability to customize disposition using App connect
1 vote -
Salesforce Field to RingCentral
The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.
1 vote -
RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup
Customer is looking for this feature which, he is claiming that it was existing before.
Issue : RingCentral Outbound Click to Dial via URL is Broken
Steps to replicate :
1. He opens command prompt or the RUN black box.
2. He submitted URL link that will dial out, together with the extension number users would like to reach.
3. Example : tel://8005958110,,2,,60128#,1
4. It should dial via the RingCentral MVP App and it should connected to the correct extension.1 vote -
Zapier ringout
Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.
1 vote -
RC for Zapier - RingOut API to RC App calls
Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App
1 vote -
1 vote
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Ability to generate reports to show purchased calling credit charges for the entire year
- can i get a report of call credits being used
- can i get logs going back 12 months with the calling credit used
- looking for total usage that takes up the call credits
- essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
1 vote
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