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1420 results found

  1. Integrate the 'Call' option under contacts to place call from RC

    RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Add Resimpli as a CRM

    Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  3. RC for Zendesk

    Currently, we pull the following information (fields) from RC into ZD tickets:

    *Requester
    *Subject
    *Inbound called RC number
    *Last call start

    (Screenshot attached)

    Description automatically generated

    The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.

    Therefore, we would like to also include a queue as a new field.

    E.g.: If a customer calls “International sales”, it should be reflected in the ticket.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  4. We need a custom fillable Fax cover page to be added right onto ring central.

    We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…

    6 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  5. call will be routed directly to vm while the team status is away

    The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  6. Personalize User Status in RingCentral for Microsoft Teams

    It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  7. Telus App Must Not Show Too the Hidden Contacts in the Connected Global Address List

    Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  8. Need APIs to expose license usage details for BI reporting

    Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard

    34 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  9. Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

    RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
    Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. AppointmentReminders.com Appointment Reminders for Businesses

    Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  11. Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    Ability to which Contact Directory to Display in RC for MS Teams Embedded App

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. New phone call as Triggers on RC for Zapier

    Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  13. Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce

    Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Add Rule for RingCentral Automator

    Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  15. Audio Notification and Desktop Notification in MS Teams systray for SMS

    add audio notification for SMS and indicator in MS teams systray

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. Display a not stating that the call is transferred from user A

    When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Directly dialing a phone number link.

    When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. RingCentral Embedded Desktop MS Teams Plugin Call Control

    RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  19. Increase data coverage in Kibana

    A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. Opt in Opt out function for Salesforce SMS

    Is RingCentral can offer the automated Opt Out function?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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