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Developer Platform, APIs, & Integrations

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1197 results found

  1. This includes an ability for call queue members to log in/out of individual queues.

    4 votes

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  2. Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. 4 votes

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  4. It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…

    1 vote

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS

    1 vote

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  7. 2 votes

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  8. improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    7 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never mine.

    1 vote

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  11. allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    3 votes

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  12. We need to make sure we can log calls and text to the matter object and not to the contact.

    1 vote

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  13. This is the best to-do list, daily planner and organizer

    1 vote

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  14. Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    4 votes

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  16. To build warm transfer in WebRTC call controls

    6 votes

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  17. the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.

    2 votes

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  18. An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!

    2 votes

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  19. In the Cloud PBX for Teams portal, the new Sync Module only works for a single PBX customer meaning that a customer that has offices internationally cannot use it. This could prove to be an issue for Enterprise customers, who may feel that the current integration causes too much manual work.

    7 votes

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  20. The request is that, when a call is initiated from the mobile app, it auto creates a task with the call details and memorializes this in Salesforce. This would be above and beyond the "offline logging feature" currently offered.

    4 votes

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