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Developer Platform, APIs, & Integrations

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961 results found

  1. We will appreciate it if you can add a button to ringcentral app in the salesforce.

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  2. Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.

    6 votes

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  3. calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany

    1 vote

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  4. Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my name and email in a separate paragraph.

    1 vote

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  5. The Kanbantool application is a similar application to Trello.

    1 vote

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  6. It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM.Also, "Send Text Message" from Zoho CRM contact opens in the native phone app instead of Ring Central.Only things I was able to get working was call logging for existing Zoho CRM contacts and calling an existing contact in Zoho CRM actually calls with Ring Central.

    1 vote

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  7. Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!

    1 vote

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    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  8. To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.

    1 vote

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  9. Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.

    1 vote

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  10. It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    10 votes

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  11. Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

    7 votes

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  12. We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home

    1 vote

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  13. Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.

    8 votes

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    Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you!
  14. Add Nectar integration into Ringcentral app. Nectar already integrates with Teams, Slack, NetSuite, ADP, etc...Ringcentral integration would be a great addition.

    1 vote

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  15. Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.

    10 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.

    5 votes

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  17. Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. it would be great to integrate with Zoho Campaign to do SMS.

    5 votes

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  19. It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.

    1 vote

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  20. Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it doesn't look nearly as turnkey, and it doesn't promote use of MVP. Ref: Grafana notification integrations

    1 vote

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