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1420 results found

  1. Unanet CRM integration

    One of our largest customers uses Unanet CRM. We are working to migrate this customer from their Mitel Connect PBX to Ring Central, and this integration would provide us the additional leverage needed to make this migration happen!

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. click to dial from google sheet with client's address for verification

    we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams

    This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. automatically assign a caller ID similar to the number you are calling

    Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Directory Lookup Method from RC to Five 9

    There's an integration using a SIP Trunk for Five9 to send RC ext calls , and Five 9 offers a directory lookup on their side, however , RC does not have a reverse path/route to have a similar directory lookup method just like Five9. It would be beneficial for an RC account with SIP Trunk integration with Five9 to have address book available to “search” for the list nor access an address book of Five9 agents.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  6. we are looking one features that where the call got disconnected.

    we are looking one features that where the call got disconnected.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Salesforce to Detect Contacts already being handled by another Rep

    Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  9. Embedded RC to track meeting time in a Teams Meeting

    Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. Squareup Integration

    Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  11. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Auto Transcription - Conversation Analyzer in SFDC Integration

    Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Option to turn off Citrix Optimization by Default

    Option to turn off Citrix Optimization by Default

    6 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. RingCentral for Microsoft Outlook - Mac OSX

    Produce an OS X version of this App

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  15. Extention on phone

    Is it possible to have the phone display the extention on the phone and remove one of the name lines on the display

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ask First Option on RC for Google

    Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Microsoft Teams - Ring Central Scheduler Integration

    You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. Poly CCX 700

    Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join Video Meetings, see your MVP Profile etc.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Zero Destination for Physical Phones without Custom Config

    Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  20. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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