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1420 results found

  1. Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.

    Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Caller ID connection to VoIP

    Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. RingCentral for SalesForce: Set Default value for "Related To" items

    The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. RingCentral for SalesForce: Call Monitoring Duration

    The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
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  6. All cases to show on https://support.ringcentral.com/case.html

    We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  7. Call Waiting for Teams Embedded App while on Teams call/meeting

    RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  8. RingCentral for Dynamics365: CTI to utilize "regarding" field

    This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  9. RingCentral for Dynamics365: AI transcription and call summary

    RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
    Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
    see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/360024602212

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Sending unlimited SMS to TMobile users

    Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Adding Google Worspace didnt work

    Adding google workspace didnt wok

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Acturis Integration

    cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. WINGET exe version

    We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Hubspot Inbound Calls

    Hubspot inbound calls should be registered on the activities

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  16. call forwarding for external number let ringcentral system take over the handling of calls for external number

    when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.

    Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  18. Add new contact, with option to "switch on" in order to share with all other users.

    This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

    ...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. MS Teams Embedded APP - Presence Sync

    I would like the MS teams presence sync to be available for user level instead of organization wide.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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