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965 results found

  1. Assigned numbers to IVR should show as company number instead of direct when using Google Chrome Extension.

    1 vote

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  2. Airbnb, the multi-billion dollar vacation rental website does not allow usage of VOIP phone numbers as a host contact phone number. I may have to cancel my RingCentral service, but this is a HUGE amount of potential lost revenue for RingCentral since any property manager business cannot use your service for their business! There should be a way to redefine the RingCentral number so that Airbnb does not tag it as a VOIP..their concern is that most VOIP numbers are land lines that do not accept text messages

    3 votes

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  3. Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.

    5 votes

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  4. Our Ricoh copiers have the Smart Integration software. Companies like eFax, eGoldFax have apps to send faxes directly to their services without a need for a POTs line or ATA device.

    1 vote

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  5. We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.

    4 votes

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  6. According to Siteefy.com statistic "42% of all websites on the entire Internet currently use WordPress as their content management system. This number is 36% for top 1 million websites, 20% for top 100K websites, and 14% for top 10K websites respectively." Unsatisfied with zoom's 40min limit, a lot of organizations with Word Press websites would welcome a way to manage their webinars from WordPress similar to this plugin: https://wordpress.org/plugins/video-conferencing-with-zoom-api/

    1 vote

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  7. Hi RC Devs.Hope this is the right place to post this.In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your devs) we need to move on to support your new App, including the white labeled solutions. Unfortunately we rely on Presence Events, and currently the Unified Presence is only available as a GET using the API. We would much appreciate if the new presence would be available as an Unified Presence Event -…

    8 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  8. Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.

    1 vote

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  9. Useful for Zoom, would like for RC

    1 vote

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  10. It would be a great if admins had the ability to defined canned responses (i.e. pre-defined text) that users could select when making calls. For example, when users call and leave a voicemail. This could then be added to the 'Notes' without users having to enter in data manually. Thanks!

    3 votes

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  11. As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.

    3 votes

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  12. RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html

    13 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  13. 2 votes

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  14. We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Currently we are using the Salesforce plugin only. Not supporting dependent drop down lists means we have been unable to add all of our required fields into the RC component in Salesforce; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording is added to the Salesforce task whilst the user is editing it

    3 votes

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  16. We would love to see a way for our RingCentral call/sms activity to be integrated with Infusionsoft. Specifically, if we can have the call logs be appended to infusionsoft contact notes, that'll be awesome!

    3 votes

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  17. When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts (messages) in the RC Phone app and then reopening outlook, The RC outlook addon shows blank texts (messages) by “anonymous” so, although the texts (messages) are deleted from the RC outlook addon it is still taking up space and does not look professional for an app and or an apps outlook addon.So, The idea is somewhat simple…

    2 votes

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  18. I sometimes need to make calls from the car so I'll have my team send me phone numbers via Microsoft Teams. It would be incredible if I could simply click on the phone number and have it dial for me.

    2 votes

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  19. It would be great if you could look at native integration with Gorgias https://www.gorgias.com/Currently we need to use integrations through companies like Pipedream.

    1 vote

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  20. This is a huge need for many of our customers.

    2 votes

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