1619 results found
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DocketWise
AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.
1 vote -
Salesforce call routing settings
Customer wants to directly route the call of the existing clients within their Salesforce environment to the Salesforce case owner
1 vote -
Multiple Company Greeting
Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.
1 vote -
Rearrange contacts not in alphabetical order in Beetexting app
Ability to rearrange contacts not in alphabetical order in Beetexting app will be a great help, like arranging from main number to users
1 vote -
Sync contacts from RedTail to App Connect
Enable to sync contacts from RedTail to App Connect
1 vote -
Integrate with Smokeball
Integrate with Smokeball (legal law practice software)
1 vote -
RingOut
Use Ringout for deskphones and other devices
6 votes -
HubSpot Inbox Feature
Utilize RingCentral for HubSpot with the HubSpot inbox feature
6 votes -
Extracting more RingSense Data via Reports or API
We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.
6 votes -
Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations
Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls
2 votes -
Optimize Memory Usage
Looking for where he could toggle off the new ‘Optimize Memory Usage’ option for account wide. Account wide settings for admin.
2 votes -
More options on syncing Contacts on RingCentral App
Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned
1 vote -
More options on syncing Contacts on MS Teams EA
Enable users/admin to have an option to allow them to sync specific groups from MS Entra
1 vote -
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses
1 vote -
RC for Hubspot SMS features
Question 1 - I see that we can set up templates and we can attach small files. Is it possible to same a template with a file attachment?
Question 2 - When RingCentral logs an SMS activity in HubSpot, it does not attribute that activity to the person that sends the email. This means that our reports that track salesperson activities does not include the number of SMS messages they send as they are not attributed to them.
1 vote -
Increased Detail in SMS Logging
Just now starting to integrate SMS into our workflow/processes and into our HubSpot portal. I would like to see multiple things added into the body of the "Logged SMS" that the integration creates.
Currently the log is just this: "[Inbound] SMS from {Contact A} (Contact A Phone) to {Contact B} (Contact B Phone)"
I believe that the actual content/body of the text is vital to these logs. Without that context, a logged SMS is not helpful except to know that communication is happening. But from a full activity timeline and for transparency, I believe that the body of those messages…
1 vote -
Phone rotation for a campaign
Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for
1 vote -
Salesforce chatter
Log calls to Salesforce Chatter feeds/ timeline
1 vote -
Stop RingCentral Cards within MS Teams
Starting last Friday, my users are getting ANNOYING “cards” EVERY day!
Using the Teams plugin. These unsolicited “cards” need to stop. Whoever thought this was a good idea to force this onto customers should be fired.
This triggers the notification indicator on the app and the taskbar. People are non-stop complaining ever since this was forced onto us.
How do we make this stop?!?! It’s happening EVERY day
These cards are from the "RingCentral" user. This user chat is something that gets added automatically for all users that use the RingCentral Teams plugin. Which is all users. This "RingCentral" user…
2 votes -
Automatic contact sync between RingCentral, BeeTexting and Google
Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default
5 votesWe are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.
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