1715 results found
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Auto-Push RingCentral ACE AI Summary to Salesforce Case
Summary
When a call is completed and ACE generates a detailed AI summary, that summary should automatically be written to the linked Salesforce Case , no manual steps, no copy-pasting, no agent intervention required.
Current Behavior
RingCentral's Salesforce integration currently supports pushing RingSense AI summaries to Salesforce Cases. However, ACE (Advanced Conversation Engine) summaries are not included in this integration. ACE produces significantly more detailed and structured call summaries compared to the standard RingSense instant AI summary, but there is currently no way to get that output into Salesforce automatically.The only workaround today is for agents or supervisors to…
1 vote -
ability to access all meetings as super admin
As a Super Admin, I should be able to view and access calendar/meeting data for all users in the organization directly through the Admin Portal or API, without requiring delegated access on a per-user basis and i should be able to see the transcripts, AI summary.
1 vote -
View the SMS complete conversation once archived
Currently, SMS messages are archived individually.
It would be beneficial to have an option to archive the entire SMS conversation instead of each message separately.
2 votes -
auto-create and log contact in app connect
A setting to auto-create a contact for unknown callers.
My goal is to have all calls, missed calls, SMS, and voicemails automatically logged into Google Sheets for business line, including new customers who are not already contacts.
1 vote -
App Connect create contact
Auto Create contact
1 vote -
SMS group salesforce
Ability to send SMS messages to a group in the same way emails can be sent to a distribution group
1 vote -
Admin UI Cross Configuration
There's 5 different ways I can connect up my WiFi within Windows 11: tool bar, settings, control panel, etc.
Specifically for this issue, it would be awesome if there were three other ways to disconnect a phone number from a phone that had previously been in a limited extension group. Maybe in the unassigned phones, when clicking on the phone there is an option to unassign the number from the phone and if you confirm you get a warning message saying that the unassigned Limited Extension in groups will be deleted also.
Like it would be incredible to see more…
1 vote -
Improve Internal Call Identification for Microsoft Teams Direct Routing Integration
Current Behavior
In the Microsoft Teams Direct Routing integration, calls placed between internal RingCentral users are not recognized by Microsoft Teams as native Teams-to-Teams calls.
When an internal RingCentral user places a call to another internal RingCentral user who receives the call through Microsoft Teams, the call is routed as follows:
RingCentral User → RingCentral Platform → Direct Routing SBC/Trunk → Microsoft Phone System → Microsoft Teams Client
Because the call is delivered through the Direct Routing infrastructure, Microsoft Teams identifies the call as a telephony call rather than a call originating from a Teams user identity. As a result,…
1 vote -
Remove the RingCentral notification from the Teams app activities channel
The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.
3 votes -
Classify inbound calls
add the ability to classify inbound calls as "Bookable" or "Non-Bookable". This will help businesses track CSR performance accurately.
1 vote -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
RC App Dial pad Feature to Prompt in RC app that "The Keypad is now open in a new window."
Teams embedded RC app to have Dial pad feature to Prompt in RC app that "The Keypad is now open in a new window." to match RC App. The Dialer window in RC embedded app does not disappear or get disabled when the pop up dialer window is launching allowing users to click as many times as they want spawning multiple calls to the same person or if calling into CXOne the user well get multiple agents answering the call.
1 vote -
Feature Request: Dynamic Extension Assignment Based on Phone Number Suffix during Okta SCIM Provisioning
Current Behavior:
When utilizing Okta SCIM (System for Cross-domain Identity Management) to automatically provision and lifecycle new users into RingCentral, the system automatically assigns internal extension numbers chronologically/sequentially (e.g., assigning the next available number like 101, 102, 103... or 1001, 1002...). There is currently no native logic within the SCIM sync process to map a user's extension to their assigned Direct Inward Dialing (DID) phone number.
Requested Functionality:
We request an option within the RingCentral SCIM provisioning configuration (specifically for Okta integrations) to automatically extract and assign the last 3 or 4 digits of a user's assigned direct phone number…
1 vote -
[VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)
RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.1 vote -
Block User in RingCentral App
Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments
2 votes -
Attach Call Recording Links to Salesforce Cases Instead of Tasks
Ability to attach call recording links directly to Salesforce Cases instead of Tasks.
1 vote -
SMS templates in RC for Outlook
would be great if SMS templates is also available in RC for Outlook just like in HubSpot and Salesforce
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
1 vote -
HubSpot Token Personalization for Text Templates
Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.
Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.
1 vote
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