1657 results found
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Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
7 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464693 votes -
AI Real-Time Translation
Offer a solution to the growing challenge for US (English-only) staffed call centers.
Provide supported integration with AI Real-Time Translation
• AI translates both sides of the call in real time
• Your agent speaks English; customer hears their language (and vice versa)Example vendors:
https://www.usetalktool.com, https://anyreach.ai/solutionsYour support team indicated there is nothing available and no documented indication that's changing.
Thanks,
R1 vote -
Support for Partner Community licenses
Hi,
Please consider adding support for Partner Community licenses in Salesforce to have access to the CTI.
1 vote -
Display Inbound Caller ID in Preview Window for RingCentral for HubSpot
Description:
Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.Current Behavior:
- The preview window shows the last received call information instead of the new incoming call.
- In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.
Requested Enhancement:
- Modify the RingCentral for…
4 votes -
RingEX for Salesforce - Lead Attribution
The ability to sync prospect/contact information into Salesforce automatically from incoming RingCentral calls, particularly when using tracking numbers (e.g., creating new leads or matching to existing records based on inbound call data)
They have an idea that it is not possible at the moment but wanted to know if it is something that we will consider, or if we have any plans in the future.
1 vote -
SimplePractice.com
Integrate with simplepractice.com so that the incoming AI recorded messages will or could auto post or populate to post on the patient portal.
1 vote -
RingCentral Zscaler
"Either make this platform function better with Z-Scaler, or get Z-Scaler to work with you."
- randall.buzzi@nfp.com1 vote -
option to remove express link when signing in to app
option to remove express link when signing in to app
1 vote -
Improve Conference Call Logging in Salesforce (Recording Playback + Participant Visibility)
There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.
What customers are experiencing:
Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
Only limited call information is logged, and additional participants in the conference call are not visible.This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.
What would help:
Playback of…
1 vote -
Archiver set up sync time
Customer recently setup archiver. Customer wants a way to manually sync or set up the time to sync. He is asking as he doesn't want archiver on all the time due to costs.
1 vote -
Salesforce: connecting the task and voice call both created through ring central integration
we have integration with salesforce in two ways. We are using the connector and the activity capture. So we are getting tasks and a voice call when a call is recorded in ring central. In sf we want to connect the two but cannot find a common call id. Is that something that exists? Is there a way to do that? Thank You.
1 vote -
Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
1 vote -
SSO notifications
Notify via email if SSO certificate is nearing expiry
Please add the option to send email notifications before the certificate expires.
1 vote -
Display Extension DND Status in RingCentral Admin Portal
Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.
This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:
A visual indicator (e.g., icon or label) showing…
13 votes -
Hubspot call pop up
Pop up the existing contact record in Hubspot eventhough the calll was not answer.
It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered
1 vote -
RC for Salesforce - Headphone Controls
The feature to hang up the calls or answer them with the headsets and they are using the Ringcentral app and also Redtail.
1 vote -
Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
Spectora
Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.
0 votes -
Block User in RingCentral App
Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments
1 vote
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