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1510 results found

  1. Turn off the park location tone

    Have an option to turn off or change the park location tone/ring tone when the call is on park.

    1 vote

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  2. Force a number associated with multiple contacts to display as a Department or Site

    Currently, if a phone number is associated with multiple contact records, the application will show all contacts linked to the same number without any filtering.

    We are looking for a way to force a number associated with multiple contacts to display as a Department or Site number during dialing.

    4 votes

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  3. HV SMS - Enable to send up to 29k SMS

    Enable to send up to 29k sms messages

    2 votes

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  4. Text message templates in RingCentral for HubSpot CTI

    Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    2 votes

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    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
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  5. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote

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  6. Report to Track User Activity on Integrated Cloud Apps (Dropbox, Google Drive, Box) in RingCentral

    We need to know has any user's used the Dropbox, Google Drive, Box, etc apps that are integrated into Ringcentral
    We are needing to know is there a report that can be pulled by your Team or our Admin portal

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  7. Options to call or SMS by hovering on a Phone number

    Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.

    He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.

    He says this makes things more complicated.

    2 votes

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    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  8. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

    2 votes

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    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
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  9. RingCentral to be default text/sms messaging app on android

    allow RingCentral app to be on the list of messaging apps on Android devices with ability to chose as default

    1 vote

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  10. Salesforce Mobile

    Enable users to log calls through SF Mobile, the same as the web version

    1 vote

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  11. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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    New  ·  4 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

    I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?

    2 votes

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  13. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    29 votes

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  14. Salesforce integration ringer

    SPOG allows the splitting of audio devices. I wish the SF connected did the same. We are an inbound shop with peaky traffic, and would really appreciate a ringer. We could adjust tone and volume on - separate from the audio device / headset. There are cases when this would be helpful to increase or decrease ringer levels and tone.

    1 vote

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  15. Call waiting audio alert | RC for Teams Embedded App

    Currently, we do not have an option to disable the 'Call waiting audio alert' in RC for Teams Embedded App.

    The only option available is to enable/disable the 'Call waiting' option.

    2 votes

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    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

    🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
    🔹I want to automate this
    I want to know Can I do this using Webhook

    2 votes

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  17. New template for Workflow Builder

    We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?

    1 vote

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  18. New template for Workflow Builder

    We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?

    1 vote

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  19. Auto Answer all incoming calls

    when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.

    1 vote

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  20. Dial out through RingCentral mobile app using the Clio mobile app

    To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps

    1 vote

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