1420 results found
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Hubspot call task
We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.
What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.
We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.
1 vote -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Remove chat tab on MS Teams for RingCentral
Remove chat tab on MS Teams for RingCentral
Reason for request: keep coming up as unknown
which makes no sense
2 votes -
HubSpot Shared SMS Inbox Integration for Company Main/Direct Number
We would like to request a feature enhancement that allows users in HubSpot to view and respond to SMS messages sent to the company’s main number.
Currently, SMS messaging within HubSpot is a 1:1 interaction tied to individual users. This request proposes the ability to create a shared SMS inbox in HubSpot, where multiple users can:
Access and view all incoming messages sent to the company main number
See the SMS logs associated with relevant contacts or leads
Send and reply to SMS messages directly within the same thread
This would improve visibility, coordination, and responsiveness across teams managing customer…
1 vote -
Salesforce
Summary:
When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).Impact:
While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.Request:
Is there a way to adjust the overlay behaviour or limit it to only the intended call…1 vote -
Create an API endpoint to download AI generated notes and summaries
We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.
1 vote -
Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce
The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.
3 votes -
Integrate Asana into Ring Central App Connect
Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.
2 votes -
RingCentral for Salesforce - Call Transcription
Requesting to add the option for Call Transcription for this particular RingEX integration:
https://www.ringcentral.com/apps/salesforceThe other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.
5 votes -
Add Desktop App Chat to Google Workspace Add-on App Integration
In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.
1 vote -
1 vote
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Netsuite logging
Log a call to Netsuite eventhough it is not Affilaated with any company
1 vote -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
1 vote -
To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
9 votes -
Vagaro
I would love for this to connect to Vagaro Salon software to fully integrate and only have to manage one database.
1 vote -
Slack feature
Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.
1 vote -
SMS/Voicemail/Fax notification on RC for Salesforce
Currently, we only have a ringing tone for incoming calls on RC for Salesforce.
It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.
2 votes -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
1 vote -
Integrate SPOG for Netsuite
Ability to have a panel to switch/manage RingEx and RingCx users through the integrations with Netsuite
1 vote -
Implement Call recording back up with One Drive/SharePoint
Please Implement Call recording back up with One Drive/SharePoint.
1 vote
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