1511 results found
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Tenfold
The partnership with Tenfold seems to have ended. Is there anyway this can be connected again so that I can use the dashboard and the browser extention?
1 vote -
Integrate Microsoft Copilot with RingCentral
The possibility to integrate Microsoft Copilot in RingCentral.
Will be great to have statistics or even make a call summary.2 votes -
automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
1 vote -
buy back phones
If a customer decides to close their account or move to Desktop/Phone app, it would be nice if Ring Central can take the phone back from us and we can trade it in for bill credits? If we are no longer using it because we switched to desktop app, then credits will be great but if it is no longer being used because of account closure, then a credit to the card on file would be good.
1 vote -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
1 vote -
Cochlear implant to Voip bluetooth
request to connect Cochlear implant to Yealink bluetooth or other Voip Phone
1 vote -
Hubspot Integrations on Phone
Enable the native integrations through Cell phones as well when using Hubspot
1 vote -
Hubspot native integration movable window
For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing
2 votes -
Log a call to a case or project in Netsuite x RC App Connect
Option to log a call to a case or project in Netsuite x RC App Connect
4 votes -
HubSpot: Associate Calls to other objects such as Deals
Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.
So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.
2 votes -
Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically
Calls to an RC number will create a ticket automatically
2 votes -
Allow to block any international number so the client does not get a $20 charge every time an international call is received
Allow to block any international number so the client does not get a $20 charge every time an international call is received
1 vote -
Filter specific calls of external numbers on the account
To have a feature in the account where, when they download the call log from Performance Reports, it is already filtered to show only the numbers included in the IVR menu. Especially external numbers.
1 vote -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
1 vote -
Archiver - SMS Content
Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?
7 votes -
RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI
Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.
They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…
2 votes -
option to log the call along with the voicemails in HubSpot
RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.
2 votes -
MS Teams silent install for exe version
Add a silent installer for exe version in the downloads gallery
3 votes -
2 Factor Authentication Via SMS on Fax Accounts and RingEX Accounts
I would like to have an option to send the verification code when logging in to RingCentral to my non RingCentral number for Fax Accounts.
1 vote
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