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1357 results found

  1. I would like to see my tasks on the sidebar like I can see my text messages.
    Now, I must remember that I assigned a task, so go to the individual name and click tasks.
    It is very labor-intensive

    1 vote

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  2. I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

    6 votes

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  3. Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote

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  4. As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.

    2 votes

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  5. We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote

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  6. I would like to see 911 notifications go to specific email based on site codes.

    Currently, we are receiving 911 notifications to a distribution email, where I have to forward out to individual site leadership. If we can break down the 911 notifications, and have them go to email based on site code or some other identifying metric, that would be extremely beneficial. Especially in cases where we have over 60 sites.

    1 vote

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  7. Ability to make changes on the main super admin without disbaling the SCIM

    1 vote

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  8. HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts

    6 votes

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  9. (1) Unresponsive SMS 'Related To' field but has matching Phone Fields
    (2) Inbound and outbound call activity will not save to Prospect or Account records when logged.

    It would be great if these features are available!

    1 vote

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  10. We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes

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  11. Project management- better functionality to track users tasks and workflows - look at Monday.com clickup or Trello as examples Need a time tracking feature to manage tasks of staff

    1 vote

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  12. Would be great to get an integration with Contractor Foreman

    1 vote

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  13. 1 vote

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  14. Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.

    3 votes

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  15. Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    3 votes

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  16. Attach disclaimer in sending fax

    1 vote

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  17. Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.

    The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.

    6 votes

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  18. Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app

    1 vote

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  19. When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

    2 votes

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  20. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes

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