1585 results found
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whatsapp
Should have an option to connect WhatsApp Business for RIngEX users instead of having to purchase RingCX license to be able to use WhatsApp Business feature.
1 vote -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
2 votes -
Google Workspace for Firefox
Able to use the Google Workspace Add-in for Firefox browser and Mobile Devices
1 vote -
AzureAD Sync to VideoPro license
When you're using AutoProvision you should be able to choose what type of license is provisioned. We've got some users that just need to manage the system or view reports, so they don't need a RingEX license; but the SCIM provisioning will always force a user to initially be provisioned with a license.
Would be even better if we could assign based on AD Groups.
E.g.
RingCentralUsers
RingCentralReportersGroup1 vote -
Enable automatic time entry creation on the Activities tab for the RingCentral–Clio integration.
Currently, call logs from RingCentral do not generate time entries in the Activities tab. This prevents users from billing or tracking time directly from logged calls. In the Communications tab, users must manually add or edit time entries.
Requested Enhancement:
Automatically generate a time entry in Clio’s Activities tab for every inbound and outbound RingCentral call.Time entries should include:
Date
Start and end time
Duration
Description (e.g., “Phone call with client via RingCentral”)
1 vote -
Meet me in the developer area as soon as we mutually can please. Thank You!
Dear #Hadj @RingCentral and #SergeyBrin #LarryPage @Google,
Thank You for remaining your authentic selves, I am unwavering, uncompromised, and steadfast as well and I appreciate you and all you do. Do not forget me. These are the same ones that stole my identity when I was young and the very reason I was compelled and inspired to start my combination of movents anfd nonprofit org.Purple Hearts Missions Possible Inc. snd as you know I am the Owner of Healthy Horizons (The Original) Since 2000. in
The photo is of a business start up of mine 4 years ago that I…1 vote -
HouseCall Pro integration
Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro
8 votes -
Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number
escription:
Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.Current Behavior:
Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.
Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.
Expected Behavior / Enhancement:
Allow users to view all contacts associated with an…
2 votes -
Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the work
Could we create a feature where under the HUD when a user is on an active call the user could be highlighted instead of just seeing the works active call.
1 vote -
App for Smartsheets
I’d love to see some prebuilt automations or templates that connect RingCentral with Smartsheet. Things like sending call logs to a sheet, posting missed-call alerts, updating sheets when texts come in, or especially pushing analytics into a dashboard would save a lot of setup time.
1 vote -
RingCentral Glip and MS Teams
Add the ability to send RingCentral Messages from the MS Teams embedded app. These should be synced between Teams and RingCentral.
1 vote -
lovable app intergration to RingCentral and custom intergration with RingSense
lovable app integration to RingCentral and custom integration with RingSense
1 vote -
ringcentral salesforce integration
Call Log Association Issue: from SalesForce to RingCentral
When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.7 votes -
Salesmsg
Salesforce is included why not Salesmsg that we use
1 vote -
Integration: HawkSoft
Have Ringcentral integrate with HawkSoft in a 2-way API integration so that when calls come they can pull up in the Hawksoft database and pull the client profile, Also -, when calls come into HawkSoft, automatically create a log note of the call transcript so that we dont have to manually make a log of that phone call.
1 vote -
credential
Add ability to rotate app credentials.
One of our team members accidentally checked our RingCentral app credentials into our GitHub repository, necessitating a rotation of the secrets. However, THERE IS NO MECHANISM TO ROTATE SECRETS! Developer support just told me that I have to create a whole new app and then suspend the old one.
This introduces friction for doing the responsible thing. Instead of simply pressing "generate new credentials" I have to create a new app with a distinct name, go back and forth verifying that I choose all the same settings, alter my code and/or configurations to use…
1 vote -
Create an API endpoint to download AI generated notes and summaries
We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.
4 votes -
Salesforce incoming call using RC mobile app
Using RingCentral and Salesforce mobile. I hope RingCentral offer any capability of popping Salesforce mobile on inbound calls to RingCentral mobile app.
2 votes -
Ability to Change Extension Number for AIR
Customer want to align the extension code of his AI Receptionist to his Site extension so it would be easier for them to identify the reports and analytics.
Currently we have option to modify the settings for extension number for AIR but getting error message when we try to update it.
1 vote -
Integrate Microsoft Copilot with RingCentral
The possibility to integrate Microsoft Copilot in RingCentral.
Will be great to have statistics or even make a call summary.3 votes
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