1786 results found
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Sync Outlook contact subfolders
RingCentral's integration is currently limited to syncing only with the primary, top-level "Contacts" folder in Outlook. Unfortunately, it does not natively recognize or scan subfolders or nested contact lists.
If your most important contacts are organized within subfolders, they will not be available through the RingCentral for Outlook integration.
1 vote -
SMS logs to Company or Deal in Hubspot
Include SMS logs to Company or Deal in Hubspot integrations
1 vote -
claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
2 votes -
Caller ID for Call Queue Pick up members
Call queue non-members and pickup members should have the option to use the call queue Caller ID, even if they are not part of the call queue.
4 votes -
Analytics should have a spot in the ring central app, next to Favorites .
Analytics should have a spot in the ring central app, next to HUD / Favorites . Where staff can toggle over and see live reports that are public or shared with them , rather than a separate weblink or browser.
1 vote -
SSO list of users
Customer requested to have a list of all users that indicates if the user is enable or disable for SSO.
1 vote -
RC Video Meeting as Default Video Provider in Google Calendar / Workspace Events
Customer would like to use only RC Video Meeting as Video Provider in the Google Calendar event to prevent users for scheduling a meeting and using Google Meet as Video Provider.
2 votes -
RC for MS Dynamics - Auto-log SMS
We have the RC for Dynamics V2 app installed, we are mainly using this to log text conversations in Dynamics. We only have a few testers using it right now, but on multiple occasions we have notices that the Auto Log SMS and Log SMS content toggle switches were switched to off after the user turned them on. Sometimes this happens after a couple of weeks of the app working as intended. If it would help to have a user download his logs, please let me know.
1 vote -
RingCentral for Dynamics Ap
Allow admins to globally enable "Auto Log SMS" and "Log SMS Content" in the integration console like you can for "Auto Log Calls"
1 vote -
Salesforce - Subject and Task Picklist
Salesforce 'Task' Object is having a validation to update the Type field as required when we are logging a call.
Please find the validation rule below.
AND(OR(RecordType.Name = 'Log a Call', RecordType.Name = 'New Task'), ISBLANK(TEXT(Type)), TEXT(TaskSubtype)!= "Email")Here the issue is, since it is not a required field in Salesforce, user cannot see an * Symbol for Type field.
Also, it is failing to log a call, after enabling auto call logging through admin settings. Since it is not a required field in Salesfor
1 vote -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
RC for Hubspot Auto-Dial per Task
The Ringcentral application should dial the next company when click to move to the next company. Now i have to do one more step to click on
1 vote -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes -
Logging activity on both Account & Case Object
The embedded dial pad is currently logging calls to either the Account or the Case, but not both
1 vote -
Set up main company number for hubpsot
Set up the main company number for HubSpot: getting the call activity of the main line into HubSpot
1 vote -
AI option for new sign-up users.
The customer would like all AI features to be visible in the RingCentral App for newly signed-up users, with the features displayed in a disabled state by default. This would allow users to see the available AI capabilities while keeping them disabled until they choose to enable them.
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
Redtail AI Summary
Customer would like to have a feature to automatically log the AI summary and transcript to Redtail CRM without using other license like ACE/ RingSense
1 vote -
MS Dynamics CIF 2.0 features
Does your Dynamics 365 integration support Channel Integration Framework (CIF) 2.0 / multisession apps?
If yes, how do we get it — separate AppSource listing or a newer version of what we have? What's the exact name?
What adapter/channel URL and trusted domains do we use for the 2.0 setup?
Is it supported in a custom multisession app, or only in Microsoft's Customer Service workspace?
Anything to enable on the RingCentral account side (licenses, the integration toggle)?
1 vote
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