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1420 results found

  1. SMS Template in RingCentral for HubSpot

    We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.

    2 votes
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  2. Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  3. Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.

    2 votes
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  4. Customer need to have sms feature for his recruitment and staffing business

    1 vote
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  5. for the system to send automated text to customers once the system detects they are a new patient

    1 vote
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  6. Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes
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  8. To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
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  9. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
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  10. Allow a feature on Salesforce wherein the CTI would be able to have an extensive view on the previous call/SMS history

    1 vote
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  11. Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
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  12. Sync Status of RC for Salesforce to the RingCentral App - Unified Presence. The RC Salesforce cti app does not have access to the glip presence. So, the presence status don't match in general..

    1 vote
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  13. Automatically associate the contact matching logic to the custom created properties in RingCentral for HubSpot integration

    3 votes
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  14. Would like to have a notification when receiving an SMS from RC for HubSpot

    1 vote
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  15. Integrate One HQ a CRM for the Insurance industry

    1 vote
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  16. Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference

    Request Summary:
    We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.

    Problem Statement:
    Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.

    Proposed Solution:
    Introduce an…

    1 vote
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  17. We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.

    Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.

    1 vote
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  18. When a parked call is sitting for x amount of time (example, 30 seconds) make the line blink and maybe have a sound different to the normal ring play to remind everyone that we should really be getting back to it before it times out or the caller gets annoyed and hangs up. This is very important for restaurants. This was a feature on our very old phones through Spectrum Business and I'm surprised it's not already built into the Poly phones for Spectrum Enterprise.

    1 vote
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  19. For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
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  20. Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
    Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen

    3 votes
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