1510 results found
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Expand Call History Availability in Salesforce Integration Beyond 7 Days
Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.
Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.
Enable the Salesforce integration to match the "All time" call history…
1 vote -
Report for users who are integrating RingCentral with other solutions.
Report for users who are integrating RingCentral with other solutions.
1 vote -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
71 votes -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
10 votes -
Visibility of Voicemail Logs for Co-Recipients on App Connect
Description:
Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.Current Limitation:
- App Connect does not currently support displaying voicemail logs for co-recipients.
- Caller ID for standalone inbound calls is also not displayed within App Connect.
- These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.
Business Impact:
Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility…1 vote -
Intergation with TE Recruit/Top Echelon/Big Biller
Intergation with TE Recruit/Top Echelon/Big Biller
1 vote -
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries
1 vote -
Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events
Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.
Expected Behavior / Feature Request:
Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.1 vote -
1 vote
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Allow admins to send SMS on behalf of others
Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.
This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).
4 votes -
Intergrate with crm OODO
Do you intergate with OODO
11 votes -
Enable AI-Powered Search on the RingCentral Support Site
Description:
The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.
Problem:
Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).Suggested Solution:
Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…2 votes -
User provisioning
Ability to set a scheduled user provisioning within Ringcentral admin portal.
2 votes -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
38 votes -
SSO
Use SSO through Azure > MyApps > RingCentral
1 vote -
Request for Integration with Orange CRM
Request for Integration with Orange CRM
We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.
Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business…
1 vote -
RingCentral for Salesforce - Cadence SMS features
Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app
1 vote -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.1 vote -
LeadPerfection
Integrate with the LeadPerfection CRM for next to dial ease of use
1 vote -
Tenfold
The partnership with Tenfold seems to have ended. Is there anyway this can be connected again so that I can use the dashboard and the browser extention?
1 vote
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