1786 results found
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Create New Contact - ACE with Hubspot
Enhance the ACE–HubSpot integration so that when a call is made or received from a phone number that does not exist in HubSpot, ACE can automatically create a new HubSpot contact using the available caller information.
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
request for dedicated/static ip ranges for ringcx microsoft teams integration
description:
customers integrating ringcx with microsoft teams, particularly in environments utilizing microsoft entra (azure ad) conditional access policies, require more granular and specific network configuration options. currently, available documentation only provides general ip supernets for ringcx services, which are too broad for organizations that enforce strict security controls such as ip-based allowlisting.business need:
many enterprise customers implementing conditional access policies prefer or require the use of specific, static ip addresses or smaller ip ranges to restrict access. the lack of dedicated ip ranges for ringcx integrations with microsoft teams (including teams chat functionality) creates challenges in meeting internal security…1 vote -
New template for Workflow Builder
Allow scheduling group text and increase size of group
1 vote -
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up
RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up for all users
5 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
3 votes -
RingCentral Scheduler for Outlook (1808, build 10417.20176)
Currently, the integration's requirement is Windows: Microsoft 365 subscription, 2019. Outlook version 1910 (build 12130.20272).
1 vote -
Security UX Inconsistency
Security UX Bug Report: The 'Protect your account' modal explicitly instructs users to verify the URL is service.ringcentral.com. However, the OAuth flow redirects to login.ringcentral.com. This creates a trust-gap and trains users to ignore URL discrepancies, increasing phishing risk. Requesting the modal text be updated to include 'login.ringcentral.com' as a verified domain.
2 votes -
Hubspot
Enable support of RC for Hubspot within Afghanistan
1 vote -
Salesforce pre record VM
Save a pre-recorded voicemail using RingCentral for Salesforce
1 vote -
Allow to send SMS without a country code via Workflow
At this time, the RingCentral SMS action does not automatically infer or prepend the country code. The phone number must already be stored or passed to the action in E.164 format.
1 vote -
Zocks
Zocks is an AI note taker for financial advisors. Very similar to Jump ai. It's very popular
1 vote -
Unknown Contact Creation
Provide more settings to be able to turn off contact creation for unknown numbers
17 votes -
Include Company Name and Caller ID Configuration for Salesforce
RC for Salesforce Integrations feature request:
-Include the Company/Account name of the caller on the CTI
-Enable an option to configure/ignore Caller ID of customers/users when calling to the organization1 vote -
Archiver - Data Backup
Around 5/22 we disconnected the archiver to upgrade our system. We are just now getting it reconnected. Our understanding that you have the files for the last 90 available for us to archive, but I do not see the old files 5/22-7/20. 7/21 are now downloading and I see them downloading. How can I get the remainder of May, June, and July.
1 vote -
Global Authorization Option for RingEX for HubSpot
Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.
Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.
It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…
2 votes -
Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.
At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.
Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.
2 votes -
Different RingCentral Account Log In on 1 App
Customer wants to have the option to receive phone calls and messages on different ringcentral account logged in at the same time in 1 app whether its mobile or desktop simultaneously without switching accounts.
1 vote -
Call Recordings in Hubspot
Implement Call recordings in HubSpot for playback
15 votesCall Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
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Hubspot calling
Ability to make call from Hubspot contacts using the RingCental desktop app but do not open the Hubspot dialer
1 vote
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