1075 results found
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Salesforce Integration Screen Pop Override
It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…
2 votes -
Integration for AgencyBloc
We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
3 votes -
Warm Transfer for RingCentral for Microsoft 365 Integration
Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.
7 votes -
Change ring tone for RingCentral Chrome Extension
this would be useful to avoid agents from not hearing customers due to the ringing
13 votes -
Bloomerang CRM integration
We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/
1 vote -
Follow Up Boss Integration
Follow Up Boss is an all in one CRM used by real estate agents and mortgage brokers alike. it would be a perfect combo as FUB does not have the features RC has and vice versa
3 votes -
Tip Bot
Hello guys, I would like to see a Tip Bot inside of the MVP, Rainbow Office and similar Ring Central solutions, that allows the users to send and receive cryptocurrency tips and incentives through the app. So they can develop their own community tokens and have the option of using them integrated inside of the app and even use some other existing ones. These type of bots already exist in similar solutions like Discord and TG (look for tip.cc) and there is some os code for them on Github, it may be possible to adapt it and use it directly.The…
4 votes -
Insert button feature on Salesforce
We will appreciate it if you can add a button to ringcentral app in the salesforce.
2 votes -
Need a click to dial feature for the RC for Google Chrome Extension
The request is for a click to dial feature for the RC for Google Chrome extension.
2 votes -
Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol
calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany
1 vote -
SMS box suggestion for phone APP in Pipedrive
Would like to be able to label each text instead of it showing as the full text when trying to select one. It would also be nice to be able to space things out so the texts are not a run on sentence when creating a template. I like to separate my name and email in a separate paragraph.
1 vote -
Add Kanbantool as add-in
The Kanbantool application is a similar application to Trello.
1 vote -
Android incoming/outgoing call integration with Zoho CRM
It does not seem like the existing integration with Zoho CRM works from RingCentral Android app. It does not allow to create CRM contact from incoming call/message. Does not allow to read/create any info for contact in CRM.Also, "Send Text Message" from Zoho CRM contact opens in the native phone app instead of Ring Central.Only things I was able to get working was call logging for existing Zoho CRM contacts and calling an existing contact in Zoho CRM actually calls with Ring Central.
1 vote -
Note box
Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!
1 vote -
Integration with Popio
To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.
1 vote -
App Integration with RealNex
Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.
1 vote -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
10 votes -
Archiver - 30 Day Search Limit
Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/
7 votes -
Collab with Infinity would be a huge asset
We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home
1 vote -
Integrate with Clio
Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.
8 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you!
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