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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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961 results found

  1. A plugin would be nice so we can use our SMS from RC to answer live chats or Help Desk tickets using SMS.

    1 vote

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  2. With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.

    1 vote

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  3. The request is for an app that can be deployed via the Microsoft Teams app gallery to add RingCentral controls to the side of the Teams client.
    This app should do the following:
    - Allow for SSO-Stay logged in-Give controls such as: Accept all calls -
    Deny all calls - Do not accept queue calls
    - Remote member management features like logging out of specific queues (this is available in native teams call routing functionality)
    - Be available on mobile
    These functions are not available in the Service Web page for an end user and popping out to the mobile…

    7 votes

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  4. 7 votes

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  5. We currently use a hosted exchange for our email service. The Scheduler app only works with Office 365. It would benefit our firm if we could use the Scheduler app especially while courts are closed. We utilize RC Meetings/Video regularly.

    2 votes

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  6. Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.

    5 votes

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  7. We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.

    3 votes

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  8. The RingCentral Scheduler add-in should be on the main Outlook page instead of within the Calendar appQuick access to the RingCentral Scheduler add-in for scheduling RCV calendar meetings

    1 vote

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  9. Convin.ai is an AI-powered Conversation Intelligence software for all remote sales team.

    1 vote

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  10. 1 vote

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  11. Integration for Connectwise Manage for click to dial via Avaya Cloud Office

    2 votes

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  12. good for scheduling, lead gen and follow up

    1 vote

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  13. We need the ability to attach images to text messages from the Outlook plug-in.

    3 votes

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  14. This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.

    2 votes

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  15. Now that RingCentral supports voice in the web addon for Salesforce, it would be very useful to support Google & Microsoft contacts. Indeed, Salesforce is usually used by a portion of the customer. Therefore, it is important to be able to contact your colleagues that are not in salesforce. This is usually the company directory that is available in Microsoft/Google.

    1 vote

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  16. ClientBase is the largest install CRM in the travel marketplace and being able to integrate calls, IMs etc into each ClientBase record would be very useful. ClientBase has connections for traveler records but also to airline, tour and cruise line inventories and invoices.

    1 vote

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  17. Add the ability to import Google contacts or Outlook contacts, just like in the RingCentral Phone app. I see an option to add calendars from those services, but not contacts.I have all my Google contacts in the Phone app, but when I look at texts in the RingCentral app, all I see is the phone number. This results in me using two separate apps, receiving two streams of notifications, and having to clear out two sets of unread message/call flags in order to easily make calls, send texts, and communicate with my team.

    32 votes

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    Implemented  ·  1 comment  ·  Integrations  ·  Admin →
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  18. Currently CreatePost only supports existing attachments found in RingCentral.To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, mentions, etc).A User should be able to include text, mentions, etc, and any number of (new) attachments in a single Post - as is already supported by the RingCentral Desktop Application.

    3 votes

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  19. Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance

    16 votes

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  20. Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q

    2 votes

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