1717 results found

1. Slack reports

   Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

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2. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

   ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

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3. include a mute button feature on the Outlook Desk app while on audio conference

   include a mute button feature on the Outlook Desk app while on audio conference

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4. Opening a contact in existing browser tab | RingCentral for Salesforce

   Using RingCentral for Salesforce integration, we are looking for an option to pull the contact page on the existing page instead of opening another tab/window after manually clicking the name of the contact on the CTI dialer.

   https://jira.ringcentral.com/browse/RCINT-37615

   3 votes

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   0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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5. RC for Salesforce - Call Logs for RingOut

   when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?

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   0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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6. Directory Integrations Features

   Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

   2 votes

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7. RC for Salesforce - Call History

   To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce

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8. Voice/Language Translator

   The customer wants to have the feature voice/language translator for Italian users

   2 votes

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   Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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9. MS Teams contacts to display the extension number on the contact list

   "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

   This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

   This has confirmed to be the expected behavior as it's the component from the Jupiter/RC application.

   It would be great if this can be support to make the contact integration be more consistent.

   "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

   This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

   This has confirmed to be the expected… more

   2 votes

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   0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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10. Write Back Phone Number for Microsoft Entra SCIM Provisioning

    I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    4 votes

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11. remove RC Meetings and Chat in Embedded App

    It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App

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12. Could you make a way to add our own custom emojis?

    We like to use the office dog and funny moments from meetings as emojis :)

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13. automator by ringcentral labs

    I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

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14. automator by ringcentral labs

    Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

    1 vote

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15. Need a consistent telephonySessionId in Webhook Events for RingOut API

    When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
    My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut API response.

    Having a new attribute like this will not break any existing integrations, but will help others a lot in the advanced Webhook integration.
    Thank you!

    When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
    My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut… more

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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    This was receently implemented. Thank you for the feedback!

16. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    5 votes

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17. User with Standard(inernational) role not able to dial international call from Call Queue

    User with Standard (international) access, not able to dial international call from call queue

    3 votes

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18. Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group

    Specific Ring tone Request per IVR or Site and Call Queues.
    For Polycom phones

    1 vote

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19. Presence Sync

    Presence between RingCentral App and RC Embedded App in MS Teams should sync as expected. Wants to use also 3rd party app for Calling in RC for Salesforce,

    Available Presence Sync features reference:
    https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US#GUID-fc957152-15ba-48ab-800c-e92581c61a6c-en_us

    3 votes

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20. Add RingCentral's Messaging to the Embedded Dialer experience in MS Teams

    Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the same machine. Additionally, the customer would like to give their I.T. team access to Messaging to communicate more easily with RingCentral for the implementation and future support requests.Current Limitations:The Embedded Dialer does not support RingCentral "Messaging" today.Feature request: Add "Messaging" as a tab in the Embedded Dialer to security roles that have specific Permission to use it.Value to customer: By adding "Messaging" to the Embedded Dialer, the customer will be able to have 100% of their end users leverage MS Teams as the shell for all their communication, wherein RingCentral is strategically providing Phone and augmentative Messaging services where needed.

    Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to keep all communication within the Teams app to reduce complexity. Challenges: The customers would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging. To use this, they must also use the RingCentral Desktop App. This creates a challenging solution strategy as some users have the Embedded Dialer and others are using the RingCentral App. Things do not work well when both the Embedded Dialer and the RC App are deployed on the… more

    7 votes

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    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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