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1413 results found

  1. Support Teams Embedded App

    1 vote
    Planned  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Names in RingCentral Bot Chat for MS Teams

    With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Integration into TPS

    In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. RingCentral for SalesForce: display "called to number" "call queue" information

    for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. RingCentral Automator on Call Queue

    RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Vmix

    intergradtion of vmix application/software

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Integrate with CRM Entresoft Connect with Leadconnector

    Entresoft is a CRMLeadConnector as well

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. RingCentral for Salesforce: "activity" fields to be reduced from 16

    RingCentral for Salesforce: "activity" fields to be reduced from 16. @Matt LaHatt wrote:Our SalesForce integration has been a hot topic of interest for them. They loved the demos of it and love the features a value we provide. However, they have a major dilemma. Bessemer has 2x custom integrations that use up the majority of the 100 custom fields. They only have 12 fields they can make available for the RingCentral integration. I've heard from others in our organization that our SFDC integration requires 16 fields to work.@Matthew Ludwig wrote: SFDC has max 100 fields available under the "activity" object.…

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Integrate RC with Siri

    This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Add specific device to call queues instead of user extensions/lines only

    It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)

    1 vote
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  11. OKTA to delete users not just disable

    Customer would like the existing OKTA integration to be able to delete and recycle user licenses rather than just disable users.Currently the onboarding process works fine, its just the off boarding process that takes a bit of time.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Please add other international numbers where audio conference is available

    RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. printer to fax option

    cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Shared Voicemail with external email

    It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

    Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Customer would like to have the option to edit the default text of IVR

    Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Family First Life CRM

    Intergration Family First Life CRM

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. DMS integration for the Automotive business

    Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes
    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
    How important is this to you?
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