1434 results found
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Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.
Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.
2 votes -
Set Default value for Related To items in Salesforce
For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.
4 votes -
Customer would like to have the option to edit the default text of IVR
Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting
2 votes -
Family First Life CRM
Intergration Family First Life CRM
1 vote -
DMS integration for the Automotive business
Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:
2 votes -
RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions
ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.
3 votes -
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users
RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
RC SE installed MS Teams embedded for 6 users (see image 2)
Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
Scott Jiang What is the criteria…1 vote -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Video Calls/Meeting for Microsoft Teams Integration
In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.
1 vote -
Call Que to Custom parked locations
We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…
2 votes -
RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.
RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.
1 vote -
German App Integration: ES Office
3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.
1 vote -
Ringlabs Automator - Add URI for attachments as variable option
Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.
1 vote -
Integrate contacts from Guesty
I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.
1 vote -
Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)
Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.
3 votes -
Syncing HubSpot RC Chrome extension to RC desktop app directory
Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.
3 votes -
A Site's Custom Answering Rule should have the option to route calls to an External Number
Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
10 votes -
Act! CRM integration
I wish you integrated with Act! CRM
7 votes -
Reports that shows if all phones are idle
report just shows if its accepted, but not if the phone itself is idle
2 votes -
Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed
The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.
2 votes
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