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1452 results found

  1. Real-time Translator Be Included on MS Teams-RingCentral Integrations.

    The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Add Real Time Translator app to the Teams Integration

    I Am requesting the Real Time Translator App in Teams be added to the Teams integration so that it will work with the Ring Central Soft Phone App.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Enable/Disable "Auto log text" globally in RingCentral for Hubspot

    -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote
    Planned  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. Need to remove "Share Code Snippet" in Glip when file sharing is disabled

    For security reasons, the customer SFIL MUST disable file sharing in Glip to avoid propagation of viruses.When disabling file sharing in Glip Admin, users can still exchange Code Snippet.Customer demonstrated that they were able to share EICAR virus using this feature.They consider this as a security threat and want to disable that capability of sharing code snippet when file sharing is disabled.

    7 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. RingCentral for Dynamics: Transfer live call to RingCentral co-worker

    The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. SMS Campaigns - Beta Login

    Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Integrate multiple domains on one account with multi-site setup

    Right now, we only have the option to use one domain per account.
    With a multiple site set up, it will be great if we can integrate each site to a different Microsoft Teams domain.
    For example, one site is name@emortgagecaptial.comname@emortgagecaptial.com and the other is name@saxumventures.comname@saxumventures.com. They are two different Microsoft accounts.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Admin to Disable Works with Google options for their users.

    Admin to Disable Works with Google options for their users.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. MSI support for the new Embedded Dialer Plug-in

    Some customers use Teams as their primary collaboration and calling application, with 1,000's of users using MS Teams. Adding MSI support for the new RingCentral Embedded Dialer Plug-In for MS Teams would be a way to be able to strategically deploy it.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RC for Hubspot - Adding Comment and Other Associations

    Customer wants to add comment or other associations to SMS record activity

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. Order the unread conversations in top of the contact list

    Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages.This is because all the unread messages are spread all over the list I have in left side of the UO window and it is possible to skip some messages, especially if the list with the favorites is pretty long...

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Search contacts field in Zendesk

    Searching on the contacts field is still not supported in Zendesk. Looking to have this implemented as it is available on other similar CRM integrations.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. RingCentral for Hubspot | Click-to-SMS should display the SMS history/thread above the field where they can compose the message for them...

    ... to see if they have interacted with that client in the past instead of visiting the activity field in Hubspot. When using click-to-SMS via Hubspot, the customer is not seeing the past thread or history, unless they go to the activity fields in Hubspot or if they open their message history from the RC extension. This behavior is identified to be the expected behavior for all integrations by our engineers.This feature, when implemented, will save it a lot of time since it would cut off the time it will take to visit the activity field of the contact just…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. one app for all

    cx wanted that RC app must have capability of checking the logs of all ext

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    Purolator wants to arm their drivers with Zebra devices with the RC App. they need the calls to go over the cellular data network and use the carrier minutes ONLY when cell data is not available. The plan they have with their current provider offers unlimited data but carrier calls are very expensive and is only to be used when absolutely necessary.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Automate forwarding of faxes received at RingCentral as *.tif files to a folder on my local server without having to manually do this

    I have a local Windows based server that automatically sorts all faxes located in a certain directory to correct patient folders. We receive hundreds of faxes per day throughout the day and it is tedious and time consuming to dedicate staff to manually download these fax files throughout the day. It would be advantageous if RingCentral could automatically forward these files directly into a folder on my server as they are received without requiring user intervention. For example my Domain is called LTD. As faxes are received at RingCentral they are forwarded into //LTD/Received Faxes/FileName.tif.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Add Smartsheet as integration option

    Smartsheet is the project management software I use and it links with Gmail easily, so linking it with RingCentral also would be great. If I could easily attach voicemails to a Smartsheet row, that would be awesome! -Using a button, I realize I can do this already on my own.

    3 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Act! CRM integration

    I wish you integrated with Act! CRM

    9 votes
    Future Consideration  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Support Teams Embedded App

    1 vote
    Planned  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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