1282 results found
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Dynamics integration - Add central admin control for settings
In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.
2 votes -
Microsoft Teams to ring first in call handling
As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.
2 votes -
Lattice Integration
Has RC considered an integration with Lattice (a People Management Platform)? Our medical device business has signed up with Lattice and it would be extremely helpful to have RingCentral integrated as a communications platform. I'm sure other RC customers would benefit as well.
1 vote -
JetPack
I use Jetpack as CRM and Project Management...would love integration
1 vote -
ACO / Partner Branding for Outlook Add-Ins
ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.
2 votes -
File metadata for Archiver
Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
Consider use cases for legal holds, employee sat situations, HR claims.7 votes -
Add Xima Chronicall as an app
We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.
1 vote -
Advanced Scheduling of Call Queue changes
I would like to be able to set up on-demand changes to call queues in advance. For our own purposes, we have staff that often will rotate in to cover a shift for a staff member in a different department. I'd like to be able to schedule that covering staff member to the appropriate call group in advance, so that we do not need to make real time adjustments to the call queues.For example, our staff member "Steve" is a team lead, who has offered to cover for one of his staff members in the sales department on Saturday. Steve…
3 votes -
Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration
We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object
2 votes -
2 votes
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Add additional Admin roles to Bridge OC
I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…
2 votes -
Add Voice capability to Outlook addin
Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.
2 votes -
Use Ring Central CTI in SalesForce to trigger a meeting invite. Can do it in Saleforce calendar but messy
When in SFDC I would ike to be able to use the CTI to create meeting which I can but then also trigger an invite. If I am copying meeting details link from CTI then go to Calendar , create a meeting from there and paste details into the location after I add the attendees and account it does send an invite but it is very ugly way to do it but it also allows Google calendar to sync. Needs to be done please
1 vote -
Zendesk - Missed Call Search & Update
Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.
3 votes -
Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification
When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app first so the can see the app screen.
1 vote -
2 votes
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2 votes
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2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more here.
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RingCentral Team Member Synchronization with Microsoft Active Directory
This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.
4 votes -
APIs for video and screen sharing on/off total time
We would like to have an API to pull Video on or off time along with screen sharing time for Reporting. Owners, CEO, COO, Managers want to know if their employees are turning on their cameras during video calls. Screen share would also be useful. We were able to do it with Google Meet but would like to do it with Ringcentral Meetings as well. Thanks. Here is link to see what it looks like. https://www.linkedin.com/posts/crisantos_googlemeet-activity-6731600866907881473-rIIc
1 vote
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