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1445 results found

  1. Note box

    Could you please remove the note box at the bottom of the call app that I use in pipedrive. 1. i never use it and 2. a black box always pops up with a message and then blocks the red button for me to hang up and its super annoying!

    1 vote
    Implemented  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Develop a dialer feature or integrate with phoneburner

    If its on your platform that would be great. If not integrate with phone burner please

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Integration with Popio

    To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. App Integration with RealNex

    Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Integrate with Clio

    Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.

    9 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you!

  6. Archiver - 30 Day Search Limit

    Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

    7 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  7. Collab with Infinity would be a huge asset

    We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Add missing office 365 Public Folder contact integration to the new ring central app

    We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.

    4 votes
    Future Consideration  ·  1 comment  ·  Integrations  ·  Admin →
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  9. Add Nectar Integration

    Add Nectar integration into Ringcentral app. Nectar already integrates with Teams, Slack, NetSuite, ADP, etc...Ringcentral integration would be a great addition.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Call Interception or HUD in RC for Google Chrome Extension

    Add the ability to intercept calls through RingCentral for Google Chrome plugin, either by adding the HUD feature to the plugin, or by just enabling the ability to intercept calls.

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Allow setting DID and Ext with SCIM endpoint at creation time

    Allow the SCIM source to pass the phoneNumbers of type work for DID and other for extension at create time to select which unassigned extension to use and set the extension number.The phoneNumbers parameter exists and can be set, but does nothing on creation. It would be great to set the numbers in the source directory and have the process automatically select the correct unassigned extension if available based on the DID provided. The creation process could also set the extension number to the value provided. These are the fields that are returned everywhere else for existing users.

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    14 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  13. RingCentral for Salesforce: Auto Log Notes - enabled by System Admin

    Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    7 votes
    Under Review  ·  2 comments  ·  Integrations  ·  Admin →
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  14. Allow SETTINGS Options to DELETE/DEACTIVATE User Account!

    Please READ carefully as the issue is not what you might think, nor simple. Currently there’s a Developer GLITCH in RC App where if a User creates an account using "company email" not through the Admin Portal, NO ONE including Admin and the User can Delete this Account once it’s created. Each time I call Support and Log a Ticket, I’m given this Self Help Link; however, this DOES NOT work because it’s NOT the same issue because as stated above, Company Contacts/Users were not added via the Admin Portal. It’s a major glitch that needs to be fixed.My suggestions…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Zoho Campaign SMS

    it would be great to integrate with Zoho Campaign to do SMS.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Integration with EPIC Software

    I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Grafana alert integration for MVP team messaging

    Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it doesn't look nearly as turnkey, and it doesn't promote use of MVP. Ref: Grafana notification integrations

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. AppointFix

    This is an appointment apps for professionals

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Vertafore AMS360 insurance agency management software

    It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

    5 votes
    Under Review  ·  4 comments  ·  Integrations  ·  Admin →
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  20. Connect with Hawksoft

    When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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