1381 results found

1. Develop a Process for Automatically Removing Personal Contacts

   Hello,

   My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

   With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

   My proposal is to add an automation/configuration within RingCentral that will allow you to automatically delete contacts based on certain criteria. Ideally we (or admin) would be able to set up some sort of logic that pushes the contacts out of the contact book as they are no longer applicable. I think this would be a nice feature for customers who maintain their contacts externally but use RC for integrations with the external apps.

   Criteria examples/ideas: If they haven't been contacted in 30 days, How many inbound calls/texts we have from the contact, Status of the contact, etc.

   Please let me know if this is something you find feasible!

   Hello,

   My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

   With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

   My proposal is to add an automation/configuration within RingCentral… more

   12 votes

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2. Automatic Call Recording

   For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

   13 votes

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3. WhatsApp Business X Ring Central

   Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

   5 votes

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4. RingCentral for Intune

   The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

   11 votes

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5. Sync Teams Status with RC Status

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On a call and Busy.Be right backAppear awayAppear offlineIn a meetingOn a callBusyThis seems a basic requirement and one I would imagine should be achievable as we are aware of other providers out there who appear to have been able to provide such a feature. As a UK based local government authority we are expected to answer over 90% of calls and a more simple seamless approach to status sync is something we would very much like to see in a future release and something as fundamental as this should be high on the agenda in my opinion.

   As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On… more

   31 votes

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   Implemented  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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6. Microsoft PowerBi

   Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

   12 votes

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7. RC for Zapier - API Creating shared contact

   They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

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8. WellSky Personal Care Formerly Clear Care

   We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.

   2 votes

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9. SMS Automator - Delay SMS and MMS feature

   I was looking to delay send the SMS. The link you sent is for automated messages.
   Is there a way to schedule SMS or MMS to be sent

   6 votes

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10. HHA Exchange

    HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.

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11. Add, remove, or cancel services without needing to talk to Retention

    Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.

    2 votes

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12. Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users

    "Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.

    11 votes

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13. Disable Call Notification in RingCentral for MS Teams Embedded App

    The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    4 votes

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14. Enable AI to become a Chat User

    Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident Management, allowing AI to participate in the incident chat, and reach out externally to gather logging or troubleshooting information.
    Or for Project Management? Automation runs against the external Project Mgmt tool, and initiates conversations within Messaging to discuss status updates with stakeholders, assignees, etc.

    This gateway allows AI conversationally to move information in-between EXTERNAL tools and automations, with individuals through the Messaging interface, where people converse naturally.

    Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident… more

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15. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes

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    Implemented  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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16. MS Teams deployment confirmation/visibility

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin Portal or within Microsoft Teams itself. This visibility should include:

    • Confirmation that the deployment succeeded.
    • A list of Microsoft 365 groups or users who successfully received the app.
    • Any errors or failed deployments, if applicable.

    Benefits:
    * Reduces confusion for IT administrators.
    * Improves transparency and trust in the deployment process.
    * Speeds up issue resolution by identifying affected groups.

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin… more

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17. RingCentral for Teams Desktop Plugin integration with Zoho CRM

    We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone setup options within Zoho (Ringout, Browser, Softphone and RingCentral desktop app) and we have also change the Default app settings in Windows to point calls to RingCentral for Teams Desktop Plugin, but that doesn't work.

    While we really want the Teams and RingCentral presence sync, click to dial it more important.

    We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone… more

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18. MS Teams VM Greetings

    Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

    2 votes

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19. Salesforce Automation

    Flows in SF Jungo specifically for Automation should be available

    1 vote

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    Needs More Information  ·  AdminByrne Reese (Group PM, RingCentral) responded

    This idea needs a little more information. Searching for "Jungo" on Google does not reveal what kind of integration or what kind of service you are envisioning here. Can you provide more detail?

20. Use HubSpot on any browser

    Ability to use Rc for HUbspot on any browser

    3 votes

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    1 comment  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    Using HubSpot's SDKs our integration is now supported on any available browser which supports the HubSpot application