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1405 results found

  1. RC App Connect - RingOut to Deskphone  

    Ability to use Deskphone as answering device in RC App Connect integrations to the CRM

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Hubspot for Internet Explorer

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
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  3. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    11 votes
    3 comments  ·  Integrations  ·  Admin →
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  4. Call Queue Status Optimization on SalesForce

    Users to automatically update the call queue status on Salesforce after call has ended

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Upload bulk Contacts on RC Admin Portal

    Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
    Additionally, please improve the upload time as well

    2 votes
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  6. RC for Salesforce - Call Disposition for Sales Engagement

    Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement

    2 votes
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  7. RC for Salesforce - Missed Calls Reports and Case Creation

    Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. MS Teams Meeting

    Dial In capability when doing MS Teams Meeting

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Kroll (By Telus)

    https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Zoho Integrations with RingCentral

    Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  11. Add a time frame to DND status

    We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  12. dat one integration

    Need a click to call feature with DAT One website

    1 vote
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  13. Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    Would like to be able to tell when an agent has a call on hold or mute when I am listening to a recorded call cal

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    7 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Support for Multiple Browser Sessions in CXOne

    Currently, agents are being logged out of the CXOne system when multiple browsers are open with CXOne running in each. We would like to request the ability to configure a setting that allows agents to remain logged in across multiple browser instances without being automatically logged out, improving flexibility and user experience.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. display platform status in enterprise monitoring tools

    Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  17. RC for Hubspot - Call Logs to Inbox Sync

    Arrive in the "Calls" section of the HubSpot inbox (this can neither be done through HubSpot's workflows nor manually moved into this section; instead an integration must place them there). Automatically assign the HubSpot conversation Contact to the relevant phone number; for several months now we have been manually unassigning the default contact for these emails - officeathand@ringcentral.biz - and manually searching for the contact's phone number (which takes up a lot of time having to do this for every voicemail we receive)

    1 vote
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  18. Aptly

    As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. RC for Salesforce - Auto-logs for old/past SMS

    Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
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  20. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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