1147 results found
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RC for Hubspot Warm Transfer
Customer had provided screen recording which you may find attached to this email as zip file.
You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.
If this does not help, then we can arrange a meeting with the customer directly.
2 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
2 votes -
Only Offer Teams Plugin Download After Unable to Detect Plugin
Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…
6 votes -
cardconnect integration
We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
This would be great to collect payment, automatically or guided by an agent.
There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
I hope you will consider this idea!!4 votes -
Archiver using NAS Drive
Ability to connect archiver through NAS drive
1 vote -
Sync MS Teams users Direct Routing with out e5 licenses
As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.
As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.
Customer would like to eliminate the need for E5 license to sync direct routing
1 vote -
Hubspot call recording
Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.
1 vote -
2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings
Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.
The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.
After the call, the team can easily add notes and update the call disposition…
1 vote -
User profile photos
Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.
1 vote -
Google Workspace
Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.
1 vote -
Personalise company caller ID for outgoing calls
An app that helps a company create and attached company name to out going caller id.
3 votes -
Make Sending and Receiving a Fax a Trigger in Zapier
Make Sending and Receiving a Fax a Trigger in Zapier
1 vote -
Option to increase the size of the CTI dialer
It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.
It's very convenient if we can increase at least the height of the dialer.
3 votes -
chargebee
I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.
Chargebee is a subscription management software
1 vote -
Autotask ticketing system that they used and it is not available in RingSense For Sales
Looking to integrate with RingSense For Sales
2 votes -
RC Phone
Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…
2 votes -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
9 votes -
Allow customers to add template to Salesforce and Google widgets.
Adding Templates to Salesforce and Google widgets
1 vote -
For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
1 vote -
RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes
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