1715 results found

1. provide integration to Verint Call Recording systems

   Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.

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2. extend the number of days available for downloading the audit trail.

   Ability to extend the number of days available for downloading the audit trail.

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3. Integrations Console - SMS messages link to users in Hubspot

   Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category

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4. Salesforce connector for App Connect

   App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
   * MCP server for LLM consumption
   * Voicemail drop
   * Reporting
   * Admin managed settings
   * Server side call logging
   And more. See: https://appconnect.labs.ringcentral.com

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5. RC for google

   For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.

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6. App Connect: auto-log against all matching contacts

   Auto log calls to all matching contacts (multiple contacts)

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7. MMS logging

   Allow MMS to be logged in Salesforce (including the actual image or picture)

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8. Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

   Ability to download older version of RingCentral for Teams Desktop Plugin for MAC

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9. paycom

   Paycom integration for clocking in and out, tracking tasks

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10. restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter

    restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.

    This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.

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11. The HUD functionality available in CRM integrations such as Salesforce or HubSpot

    Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.

    Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App

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12. Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides consistent functionality across all contact sources.
    - Reduces user confusion when contacts from connected accounts cannot be starred.

    Proposed Solution / Enhancement:
    - Enable the STAR button for contacts from connected accounts if they have a valid phone number.
    - Maintain restrictions for guests or contacts without phone numbers.

    This request is based on multiple user inquiries and feedback regarding favorites functionality inconsistencies.

    Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.

    In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.

    Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.

    Benefit / Business Justification:
    - Improves user efficiency and contact accessibility.
    - Provides… more

    3 votes

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13. Zendesk SMS logging

    Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.

    2 votes

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14. SCIM Email Mapping

    They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM

    3 votes

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15. Match 'Phone number 2' and 'Phone number 3' to Contacts in Hubspot Native Integrations

    Enable to match 'Phone number 2' and 'Phone number 3' to existing Contacts in Hubspot when making calls

    3 votes

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16. HubSpot SMS workflow automation to reflect in Hubspot

    Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.

    Inquiry related to:
    https://jira.ringcentral.com/browse/RCINT-46469

    3 votes

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17. AI Real-Time Translation

    Offer a solution to the growing challenge for US (English-only) staffed call centers.

    Provide supported integration with AI Real-Time Translation
    • AI translates both sides of the call in real time
    • Your agent speaks English; customer hears their language (and vice versa)

    Example vendors:
    https://www.usetalktool.com, https://anyreach.ai/solutions

    Your support team indicated there is nothing available and no documented indication that's changing.

    Thanks,
    R

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18. Support for Partner Community licenses

    Hi,

    Please consider adding support for Partner Community licenses in Salesforce to have access to the CTI.

    •  

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19. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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20. Automatic contact sync between RingCentral, BeeTexting and Google

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    8 votes

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    2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminByrne (Group PM, RingCentral) responded

    We are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.