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  1. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes

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  2. I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365

    3 votes

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  3. Please give us option to add custom field in Workspace task

    2 votes

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  4. Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

    2 votes

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  5. Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

    6 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  6. When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This…

    2 votes

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  7. bility to received the duplicate email file on the other super admin on the account and not just on the main super admin

    1 vote

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  8. Ability to set uo the MS Teams EA without tieng to sspecific user account

    1 vote

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  9. RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or…

    1 vote

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  10. RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

    2 votes

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  11. When sending out SMS display company name instead of just phone number.

    1 vote

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  12. RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote

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  13. Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .

    1 vote

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  14. Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote

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  15. Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

    2 votes

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  16. Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes

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  17. Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote

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  18. We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote

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  19. Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.

    2 votes

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  20. Option to only logs calls to 'Contact' records via Hubspot.

    In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.

    This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.

    2 votes

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