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1443 results found

  1. Smart Routing Caller ID Number using Embedded App

    When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    8 votes
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  2. we are looking one features that where the call got disconnected.

    we are looking one features that where the call got disconnected.

    1 vote
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  3. Directory Lookup Method from RC to Five 9

    There's an integration using a SIP Trunk for Five9 to send RC ext calls , and Five 9 offers a directory lookup on their side, however , RC does not have a reverse path/route to have a similar directory lookup method just like Five9. It would be beneficial for an RC account with SIP Trunk integration with Five9 to have address book available to “search” for the list nor access an address book of Five9 agents.

    1 vote
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  4. Use click to dial in excel

    Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.

    7 votes
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  5. To have an initial sms for opt in and opt out automated message

    To have an initial sms for opt in and opt out automated message

    2 votes
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  6. Write Back Phone Number for Microsoft Entra SCIM Provisioning

    I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.

    3 votes
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  7. Sync Teams Status with RC Status

    As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…

    31 votes
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  8. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    5 votes
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  9. Only Offer Teams Plugin Download After Unable to Detect Plugin

    Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes
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  10. Squareup Integration

    Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central

    1 vote
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  11. Open Analytics to own company google spreadysheet after downloading the call logs.

    Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes
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  12. RingCentral for Microsoft Outlook - Mac OSX

    Produce an OS X version of this App

    1 vote
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  13. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...

    ...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…

    2 votes
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  14. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

    5 votes
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  15. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

    7 votes
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  16. RingCentral for Google conference call

    The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes
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  17. Microsoft Teams - Ring Central Scheduler Integration

    You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.

    1 vote
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  18. Custom Admin Role with view only permission

    Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes
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  19. Agent status integration between SFDC, omni-channel and Avaya

    We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)

    1 vote
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  20. Integrate with Job Adder

    Integrate with Job Adder, to add notes when contacts have been made.

    1 vote
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