1249 results found
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Support short extension dialing on the Chrome extension
Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.
3 votes -
Integration with Symphony (O365, Teams, etc.)
The request is to integrate RingEX (both voice and video experiences) with Symphony.
1 vote -
Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets
This is being tracked as a priority by FinServ Vertical team
3 votes -
If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...
If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.
1 vote -
RingCentral Team Member Synchronization with Microsoft Active Directory
This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.
4 votes -
Sharepoint integration within RC App
The request is to integrate RingEX with Sharepoint, potentially as an alternative to standard file storage.
25 votes -
Integration between RingCentral Contact Center and EPIC
Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
1 - Patient calls IVR and selects option to make appointment
2 - Caller ID passed to Epic to see if there is a phone number match
3 - If not, system states that the caller ID did not match and asks patient to key…1 voteThis is now available using the RingCentral Patient Assist integration
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I want to create JWT auth tokens via a user interface
I do not want to use password auth. I want to issue an "API Key" to an app instead.
2 votes -
Add Google/Outlook Contacts to RingCentral App
Add the ability to import Google contacts or Outlook contacts, just like in the RingCentral Phone app. I see an option to add calendars from those services, but not contacts.I have all my Google contacts in the Phone app, but when I look at texts in the RingCentral app, all I see is the phone number. This results in me using two separate apps, receiving two streams of notifications, and having to clear out two sets of unread message/call flags in order to easily make calls, send texts, and communicate with my team.
32 votes
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