1620 results found

1. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

   MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

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   Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

   Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

   2 votes

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   Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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3. RingCentral for HubSpot: Search/Associate new call to existing record

   The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

   2 votes

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   Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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4. RingCentral for SalesForce: Prevent screen pop for internal calls

   Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

   2 votes

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   Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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5. Can you integrate with the Crestron 4-Series Control System?

   We just installed this system in our conference room. It only supports Zoom and Teams. We would like it to integrate with RingCentral. This would be a huge benefit to our team as we really like using RingCentral for video conferencing.

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   Future Consideration  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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6. Ability to have an MSI to silently push updates automatically

   Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

   5 votes

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7. Advyzon CRM

   Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!

   1 vote

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   Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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8. Retain CLID when using Direct Routing with Microsoft teams
   1 vote

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9. A webhook for when a change in emergency location has been detected.

   In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of the event specifics on our platform, while allowing RingCentral to handle the actual call routing to the correct PSAP.

   In the RingCentral system, when a user's location has been detected to have changed the RingCentral system prompts said user to update their emergency location. What we would like to be able to do is receive a web-hook event when this happens instead, which then allows our 3rd party service to request and receive a much more in-depth emergency location from the user, which we can then pass back to RingCentral for the call routing. This allows our systems to work together to use our system for getting the location and then notifying on site staff and emergency personal of… more

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10. SCIM Provisioning Enhancement

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to edit.

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to… more

    2 votes

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    Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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11. Sync Contacts with Workiz

    Connect with Workiz

    2 votes

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12. Add a field to capture the number a user dialed in the Salesforce Integration

    The inability to attribute a phone call via Salesforce is a bit alarming as this is a huge miss on RingCentral's part. One of the primary reasons to have multiple phone numbers beyond the obvious of going to different people is to attribute where a user found you and called in from. The current Salesforce integration (July 2022) doesn't surface the number that was dialed and therefore lacks the capability to setup dashboards capable of attributing calls from various locations and ability to view the data alongside other Salesforce data. This data exists within the RingCentral portal reports but is missing in the Salesforce integration. Please add this option to improve reporting where users need it!

    The inability to attribute a phone call via Salesforce is a bit alarming as this is a huge miss on RingCentral's part. One of the primary reasons to have multiple phone numbers beyond the obvious of going to different people is to attribute where a user found you and called in from. The current Salesforce integration (July 2022) doesn't surface the number that was dialed and therefore lacks the capability to setup dashboards capable of attributing calls from various locations and ability to view the data alongside other Salesforce data. This data exists within the RingCentral portal reports but is… more

    1 vote

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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13. Combine Meeting/Video Calendar and task calendar - integrate w/ outlook

    Currently there are two calendars in the RC App, one for video meetings and the workspace calendar. There should be one calendar in the RC app that contains everything and that can be integrated with outlook as meetings and contacts are.

    13 votes

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14. An option to create a link that can be used for clients to view our calendar availability and select open dates/times to schedule meetings.

    The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.

    3 votes

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15. Honeybook Integration

    Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

    4 votes

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    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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16. RingCentral Cloud PBX Jump page from ServiceWeb

    The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.

    2 votes

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17. Poly Lens app

    Poly Lens app not support by RC

    25 votes

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    Future Consideration  ·  3 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. show current call in ALL Calls log when you call them, currently is after the call.

    It would allow you to text the person you are on a call with without going back out of the app.

    3 votes

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19. Integrate Company Cam for photo uploads

    when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.

    1 vote

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20. Legal case management software

    Like cloudlex or peer. Track incoming calls from within the app

    3 votes

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