1619 results found
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Auto Text from IVR menu
I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."
6 votes -
App or Integration with Lead Docket and Filevine
We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.
6 votes -
Ability to Assign User Templates via API
I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
6 votes -
Vertafore AMS360 insurance agency management software
It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record
6 votes -
Ability to change the defaults for RingCentral Video within the Outlook plugin
We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.
6 votes -
Integration with EPIC Software
I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).
6 votes -
Add Contact to Ringcentral when added to CRM
Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.
6 votes -
Native ActiveCampaign integration
I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.
6 votes -
Integrate with eClinicalWorks
eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
6 votes -
Integration and/or App for SalesLoft
SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.
6 votes -
Better integrate with Microsoft FindTime
We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.
6 votes -
Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong
When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
6 votes -
QR Code authenticator app
In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds should have been added 5-10 years ago and without it, companies aren't compliant with some security rules.
6 votes -
Auto Replies, Scheduled text messages and Templates
We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you…
6 votesSince this idea was posted, I believe we have implemented much of what is being asked for:
- Workflow Builder can help with SMS auto-replies
- Workflow Builder will soon support scheduled workflows
- SMS templates have been shipped and are now available
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Add an AgencyZoom integration
add agencyzoom as an integrated app.
6 votesI understand that AgencyZoom is considering building an integration themselves using the App Connect framework. Stay tuned!
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Get pickup members of a call queue via API
If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a way to determine whether someone is a pickup member of a queue. Therefore, we need an API we could query for this information.
6 votes -
Realtime dashboard IVR widget
For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.
6 votes -
Integrate Ringcentral Tasks into Google Calendar for google workspace
You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.
6 votes -
Elevate Your Offering with RingCentral + Calendly Integration
Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…
6 votes -
Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.
It is rather a pain having to change the voice mail message when out of the office and then have to change it back to the daily message when returning to the office. It would be great to have the option to have 2 message recordings, one for daily message and one for when out of office and just simply and quickly change the message back to the daily recording. The default recording in the app is not usable as it does not meet the requirements that our management wants in our messages. Would be great if we could change…
6 votes
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