1666 results found

1. Provide RingCentral Service Status APIs

   Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

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   Under Review  ·  0 comments  ·  APIs  ·  Delete…  ·  Admin →
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2. Zendesk Integration to show IVR/dialed number info

   Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

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   Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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3. RingCentral for SalesForce: warm transfer

   To build warm transfer in WebRTC call controls

   6 votes

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   Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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4. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

   ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR" is more about inbound metering and using our own core telephony resources to process inbound calls to be directed to the offnet vendor. Building the routing logic (similar to CCRN) and trunks are simple, but addressing how we handle metering/billing of these calls would need to be considered since for RCCC/CCRN traffic, we dont meter these calls on our own, InContact handles the call logging, analytics and metering of the inbound traffic. We would also have to address how we would handle Outbound PSTN routing..if at all...for this type of 3rd Party CC/IVR integration...but at the very least, we could handle the Inbound to CC/IVR and Agent Leg from CC/IVR

   ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"… more

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   Under Review  ·  0 comments  ·  Developer Console  ·  Delete…  ·  Admin →
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5. Connect with Hawksoft

   When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

   6 votes

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   Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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6. Integrate with Practice Panther

   I would like to be able to easily sync contacts between Ring Central and Practice Panther. I can't even do it using a Zapier bypass because the Ring Central options are so limited. The current "export contacts-edit contacts-rename doc-import contacts-pray" workflow is not in the least bit functional.

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   Under Review  ·  4 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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7. Auto Text from IVR menu

   I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

   6 votes

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   Under Review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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8. App or Integration with Lead Docket and Filevine

   We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

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   Under Review  ·  4 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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9. Ability to Assign User Templates via API

   I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

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   Under Review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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10. Vertafore AMS360 insurance agency management software

    It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

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    Under Review  ·  5 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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11. Ability to change the defaults for RingCentral Video within the Outlook plugin

    We would like to change the default settings for the following options: Turn off video for all participants Require a password Participants can only join after me Enable waiting room I made the changes in the RingCentral app for my PMI, but it does not follow through to the Outlook plugin.

    6 votes

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    Future Consideration  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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12. Integration with EPIC Software

    I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).

    6 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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13. Add Contact to Ringcentral when added to CRM

    Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.

    6 votes

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14. Native ActiveCampaign integration

    I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.

    6 votes

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    Under Review  ·  2 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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15. Integrate with eClinicalWorks

    eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.

    6 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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16. Integration and/or App for SalesLoft

    SalesLoft has the ability to make calls from their website. It would be great to use RingCentral.

    6 votes

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17. Better integrate with Microsoft FindTime

    We use FindTime a lot and when using RingCentral Video links with FindTime we run into a bunch of problems.I opened a ticket with support (12440948) and they suggested a feature request.They confirmed: I was not able to click the meeting invite to start the RCV meeting. I had to manually copy and paste the link into my Google Chrome Browser for it to work. What is also odd is that when I did that and put it into Chrome, it added a semi-colon which made the link invalid. Once I removed the semi-colon, it worked perfectly.

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    Under Review  ·  1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

    When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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19. QR Code authenticator app

    In the past few years the security community has stated that two-factor-autentication via SMS and phone call, are no longer secure and can easily be intercepted. Scanning a QR Code and usin a rotating 6 digit code that changes every 30 seconds should have been added 5-10 years ago and without it, companies aren't compliant with some security rules.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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20. Auto Replies, Scheduled text messages and Templates

    We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you could have a good amount of customers if you could add on these more up-to-date features that we all use now. thanks

    We have been paying another company ZipWhip to handle texts for us because RingCentral doesn't do Auto Replies (vacation, message received will reply soon etc). We also use scheduled reminder texts and Ring doesn't do that either. Lastly, templates. I don't see a place to save templates to reply with. It sure would be nice if we didn't have to pay two companies instead of one to handle texting and voice calls since we only get a couple of calls a day, but probably 30 text messages. ZipWhip is going out of business at the end of 2022 and you… more

    6 votes

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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    Since this idea was posted, I believe we have implemented much of what is being asked for:

    • Workflow Builder can help with SMS auto-replies
    • Workflow Builder will soon support scheduled workflows
    • SMS templates have been shipped and are now available