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1452 results found

  1. RingCentral APP to be added to my apps instead of going to admin portal

    Currently when I go to myapps to use SSO for Ring Central it takes me to the Admin portal and the expectation would be to go to my phone https://app.ringcentral.com

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Audit trail Mute visibility

    Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. RingCentral for Salesforce - Call Transcription

    Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    5 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  4. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. WhatsApp Business X Ring Central

    Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  7. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. Use HubSpot native dialer for calls

    Currently, we do have two options for placing a call using RingCentral for HubSpot
    1. Click to dial
    2. From the CTI dialer

    It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

    5 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. Call forwarding in RingCentral for Outlook

    I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

    Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

    The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It…

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Account-wide triggers for Zapier

    I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

    5 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    5 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. Call transcription option in Bullhorn

    I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes
    2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  14. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

    5 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. Call forwarding in RingCentral for Chrome plugin

    Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. Salesforce: Make calls using Teams Embedded App

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

    5 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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