1734 results found

1. Call forwarding in RingCentral for Outlook

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It would also be great if these settings were synchronized between both platforms to ensure everything is consistent.

   This feature would be a big time-saver and improve efficiency for many users who rely on both RingCentral and Outlook for their communications.

   I’d like to suggest a new feature for the RingCentral integration with Microsoft Outlook. It would be incredibly helpful if users could manage their call forwarding settings directly within the Outlook interface.

   Right now, managing call forwarding requires switching back and forth between RingCentral and Outlook, which can disrupt workflow. If we could set up and adjust call forwarding settings right from Outlook, it would make the process much easier and more efficient.

   The idea is to have an intuitive interface for call forwarding settings within the RingCentral tab in Outlook, similar to what’s available in the RingCentral app. It… more

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2. Ability to answer Google Verification Calls

   We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.

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3. RC App - Export Data Custom Date

   I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

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4. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

   On the deskphone,
   Directory -> Local Directory -> All Contacts -> Add
   Entered my phone under "Richard Mobile" with the +44 area code.
   I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
   I went back into the directory and changed it from +44 to 0
   If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

   This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

   The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

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5. Provide features to personalize the default logging of a subject line.

   I would love to be able to personalize the default subject line logged for an SMS in Salesforce. Notably, if I could make it "SMS with <name>" or--even better--"SMS about <x>" from the first line in my notes or something of the like.

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6. Disconnect "MS Teams Connection" with API

   I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

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7. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

   When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

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8. RingCentral Webinar for HubSpot

   It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

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9. Bring back RingCentral Voicemail that works with Teams

   RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

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10. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

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11. Call forwarding in RingCentral for Chrome plugin

    Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

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12. Provide RingCentral Service Status APIs

    Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

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13. Zendesk Integration to show IVR/dialed number info

    Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

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14. RingCentral for SalesForce: warm transfer

    To build warm transfer in WebRTC call controls

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15. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR" is more about inbound metering and using our own core telephony resources to process inbound calls to be directed to the offnet vendor. Building the routing logic (similar to CCRN) and trunks are simple, but addressing how we handle metering/billing of these calls would need to be considered since for RCCC/CCRN traffic, we dont meter these calls on our own, InContact handles the call logging, analytics and metering of the inbound traffic. We would also have to address how we would handle Outbound PSTN routing..if at all...for this type of 3rd Party CC/IVR integration...but at the very least, we could handle the Inbound to CC/IVR and Agent Leg from CC/IVR

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"… more

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16. Connect with Hawksoft

    When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.

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17. Integrate with Practice Panther

    I would like to be able to easily sync contacts between Ring Central and Practice Panther. I can't even do it using a Zapier bypass because the Ring Central options are so limited. The current "export contacts-edit contacts-rename doc-import contacts-pray" workflow is not in the least bit functional.

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18. Auto Text from IVR menu

    I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

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19. App or Integration with Lead Docket and Filevine

    We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

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20. Ability to Assign User Templates via API

    I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

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