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1421 results found

  1. We need a custom fillable Fax cover page to be added right onto ring central.

    We need to have quick easy access to a custom, FILLABLE, fax cover page. We send out faxes all day and each fax is different. We need to be able to fill in the cover page right on ring central. I spoke with one of your technicians and he said if we wanted a fillable fax cover page than we can add it as a word document. That does not work for us as we do not have word access. We need to be able to click on our own fax cover page and be able to add in the…

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Slack compatible webhooks

    When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Viewing Caller Menu Choices in Multi-Level IVR

    I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Dashboards / Performance Reports

    It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Ability to download faxes from an account through the API

    We have a business use case for being able to download the pdf attachments of a fax from an account through the API.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  8. MS Teams Embedded App Contact list

    It would be great if we had the ability to select between which contacts to be displayed in the embedded app (RingCentral contacts/Partner brands or Microsoft Teams contacts).

    Some users prefer RingCentral/Partner brands Contacts to appear on MS Teams Embedded App or the other way around.

    5 votes
    1 comment  ·  Integrations  ·  Admin →
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  9. MS Dynamics dialing

    Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

    5 votes
    0 comments  ·  Integrations  ·  Admin →
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  10. Integrate Salesforce within the RC App

    The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. RingCentral for Zoho CRM - Call Transcription

    Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. RingCentral for Salesforce - Call Transcription

    Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

    The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Enable Teams Direct Routing 2.0 in bulk.

    We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

    When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This…

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  17. Notes summary automatically uploaded to Bullhorn CRM

    We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Avaya Cloud Office App version for ARM system

    Can we request for ACO App version for Windows ARM system?

    4 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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  19. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  20. Mycase

    Sync call to timekeeping mechanism automatically

    4 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?
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