1511 results found

1. RC EA for MS Teams - Firewall for MSI Deployment

   The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

   Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

   It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

   Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

   Their IT hesitated to use GPO. Is there another work around for this request?

   When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

   The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

   Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

   It was recommended to… more

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   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Call transcription option in Bullhorn

   I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

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   1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   This feature exists and is standard in RingCentral App Connect.

3. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

   The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

   Currently, we don't have the ability to configure or modify the dashboards and results.

   It would be great if we have an option to edit it to include or remove results from the reports dashboard.

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   2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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4. Multiple accounts

   Hi,
   I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to another company .

   Hi,
   I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to… more

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   1 comment  ·  Integrations: Other  ·  Delete…  ·  Admin →
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5. Need a click to dial feature for the RC for Google Chrome Extension

   The request is for a click to dial feature for the RC for Google Chrome extension.

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   Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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6. Teams dial pad integration (Non Direct routing)

   Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

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   Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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7. Teams 2.0 dialler option for CRM integrations

   Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

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   Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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8. Salesforce: Make calls using Teams Embedded App
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   Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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9. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

   The request is to change the setting from 7 days to Custom.

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   0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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10. Integrate the 'Call' option under contacts to place call from RC

    RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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11. MS Teams analytics not available

    The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

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    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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12. Salesforce integration call pop up screen to appear even when salesforce is minimised.

    If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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13. Auto Text from IVR menu

    I would love to have a feature where a customer of mine can call the main menu and receive an info text from our number. Example: "Thank you for calling Company, please press 2 to receive a text message with a link to our information booklet."

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    Under Review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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14. Fax transmission results to show the direct number instead of main number only + extension number

    Currently, fax transmission results only show the main number and extension number. We would like to be able to see the direct number so that will be able to identify which direct number that fax transmission result is for.

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    Future Consideration  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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15. WIX Website Builder Integration

    WIX is one of the worlds largest easiest to create website builders with over 200 million users, would be nice to access RingCentral services from WIX

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    Under Review  ·  4 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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16. App or Integration with Lead Docket and Filevine

    We currently use a lead software Lead Docket and Filevine is our case management software. It would be great if we can call from LD or FV and it be documented in the software for accountability.

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    Under Review  ·  4 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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17. RingCentral integration with epicor erp

    my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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18. Ability to Assign User Templates via API

    I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

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    Under Review  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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19. RC widget to be able to warm transfer

    We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.

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    Under Review  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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20. Vertafore AMS360 insurance agency management software

    It would be great if the number could match to customer records and open them as a call comes in and save activities (calls, faxes, texts) directly to the customer record

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    Under Review  ·  4 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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