1562 results found

1. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

   When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

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   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. MMS | RingCentral for Hubspot

   For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

   It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

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   2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   The new native Hubspot integration supports both sending and receiving MMS (SMS with images) messages!

3. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

   The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.

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4. WhatsApp Business X Ring Central

   Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

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5. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

   In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

   Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

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6. RingCentral Analytics Reports to sync with Salesforce Analytics

   The customer asks if Ring Central analytics can be integrated into their Salesforce.

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7. Use HubSpot native dialer for calls

   Currently, we do have two options for placing a call using RingCentral for HubSpot
   1. Click to dial
   2. From the CTI dialer

   It would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer

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   0 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   This has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK

8. Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of +44s results in an error, so we're a bit stuck at the moment.

   On the deskphone,
   Directory -> Local Directory -> All Contacts -> Add
   Entered my phone under "Richard Mobile" with the +44 area code.
   I attempted to ring it, and the number displayed was a 0, but it didn't display my name.
   I went back into the directory and changed it from +44 to 0
   If you attempt to ring it again, "Richard Mobile" will be displayed alongside my number.

   This means that, in theory, I could sort it by accessing each phone's web API and uploading a CSV I've made with 0s instead of area codes. I've tried this with one or two phones already, and it has sorted it.

   The issue with doing it this way is that if we have any changes to staff, such as new starters or leavers, I would have to manually access every phone to make the changes rather than simply editing the corporate directory one time. So it's very much a bandaid solution, and I'd prefer to have the corporate directory sorted and working, as that would make it much easier down the line.

   Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of… more

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9. Having a "Notes' field under Users General for internal purpose

   Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine

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10. Account-wide triggers for Zapier

    I wondering how I can get access through Zapier and/or Integrately to all of the organizations Missed Calls, Voicemails, etc, not just the ones specific to the user. I am trying to access the records from " Main number voicemail box 2 Message-Only Extension" To intgrate follow ups in our CRM afterhours but it doesn't seem like these are published to the admin account that I am connecting

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11. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to manage firewall rules in a central location (GPO or WDAC) - needs to be added to that to avoid the user interaction.

    Sample link for WDAC: https://learn.microsoft.com/en-us/windows/security/application-security/application-control/windows-defender-application-control/deployment/deploy-wdac-policies-using-group-policy

    Their IT hesitated to use GPO. Is there another work around for this request?

    When they push the RingCentral app or Teams plugin, it installs in the user's app data folder, and it requires a firewall rule change to allow that version or copy of that app. Their users don't have admin permission to modify their firewall rules

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to… more

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12. Call transcription option in Bullhorn

    I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

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    Implemented  ·  AdminByrne (Group PM, RingCentral) responded

    This feature exists and is standard in RingCentral App Connect.

13. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

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    2 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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14. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to another company .

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to… more

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15. Need a click to dial feature for the RC for Google Chrome Extension

    The request is for a click to dial feature for the RC for Google Chrome extension.

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    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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16. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

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    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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17. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

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    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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18. Salesforce: Make calls using Teams Embedded App
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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Delete…  ·  Admin →
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19. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

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20. m trying to backup my chat from ringcentral application,the file which I'm getting in json format.so i can't read those chats in json fo...

    ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

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