1166 results found
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multiple users can monitor the same calls
Is there any way I can monitor a call and make a call simultaneously? Additionally, can I have the person I called listen to the call I'm monitoring? Is this feature available in the RingCentral app? If not, can we add it?
2 votes -
De-provisioned Users in AD can be deleted by Super Admin Role in SW
Custom Admin / Super Admin role assigned to the User should be able to delete Users on the Admin Portal / Service Web that is already de-provisioned from the Active Directory.
2 votes -
ACO / Partner Branding for Outlook Add-Ins
ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.
2 votes -
DMS integration for the Automotive business
Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:
2 votes -
Forwarding calls to a message/announcement only in integrations
The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.
2 votes -
Refresh SFDC APP
Request is for an updated CTI Control and integration between RingCentral and SFDC.
2 votes -
Add Voice capability to Outlook addin
Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.
2 votes -
Microsoft Teams to ring first in call handling
As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.
2 votes -
Dynamics Integration - Screen pop in new tab
Request is for a screen pop to occur in a new tab rather than on the same screen so that changes to the current record/screen they are in are not lost.
2 votes -
Ability to remove Product Tour when launching RingEX the first time
Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.
2 votes -
RingCentral for SalesForce: Prevent screen pop for internal calls
Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).
2 votes -
MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality
Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.
2 votes -
Add SFDC as a connected account for contact imports
Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.
2 votes -
Integration with VIN Solutions
This is a huge need for many of our customers.
2 votes -
Dynamics integration - Add central admin control for settings
In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.
2 votes -
Support for Google shared contacts sync in Chrome extension
The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.
2 votes -
RingCentral Cloud PBX Jump page from ServiceWeb
The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.
2 votes -
System wide custom fax cover sheet and API enhancement
Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.
2 votes -
2 votes
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RingCentral for HubSpot: Search/Associate new call to existing record
The ability to search for and then associated a new call to an existing record for inbound calls without matching records.
2 votes
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