1511 results found

1. Installing RingCentral Plug-ins silently

   It would be great if we had the option to bypass the operating system's network permission when installing plugins and an option to install it without creating a desktop shortcut.Most installers have options on whether to add shortcuts. However, the installer with RingCentral is behind some layers of wrappers so we need to experiment with whether we can customize this behavior

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2. Archive call recording real time

   Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

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3. Super admin able to get an access to all cases created on the account not just the user who created it.

   Super admin able to get an access to all cases created on the account not just the user who created it.

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4. Autocreate contact Pipedrive

   Autocreate contacts that does not exist. Pipedrive or RingCentral App Connect

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5. HubSpot Native Migration

   RingEX for RingCentral is still not available for Partner Brands like AT&T,

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6. DND Dropdown Option for UK and EU Tenants

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

   Send to Voicemail – Route all incoming calls directly to voicemail.

   Forward the Call – Allow users to specify a forwarding number or extension.

   Play Announcement – Play a pre-configured message

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one… more

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7. Freedom to download old versions of RC App VDI Universal Service

   Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

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8. Support for Voicemail Co-Recipient in HubSpot Integration

   Description:
   Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

   Use Case:
   Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

   Current Behavior:
   Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

   Expected Behavior:
   The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

   Impact:
   Improved team efficiency and collaboration, reduced manual forwarding of voicemails, and consistent visibility of messages for all relevant users.

   Additional Notes:

   Description:
   Currently, RingCentral allows selecting a voicemail co-recipient, enabling voicemail from one extension to be shared with multiple users’ mailboxes. The HubSpot integration does not support this functionality.

   Use Case:
   Users want voicemails from a single RingCentral extension to appear in multiple HubSpot user mailboxes, improving visibility and collaboration across teams.

   Current Behavior:
   Voicemails can only be logged or delivered to a single user within HubSpot, limiting shared access and requiring manual forwarding or additional workarounds.

   Expected Behavior:
   The HubSpot integration should allow voicemails to be shared with multiple users, similar to the native RingCentral feature.

   Impact:
   Improved team efficiency… more

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9. Improve Contact Selection for Accounts with Multiple Contacts Sharing the Same Number

   escription:
   Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

   Current Behavior:

   Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

   Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

   Expected Behavior / Enhancement:

   Allow users to view all contacts associated with an account regardless of the number of contacts sharing the same phone number.

   Provide an improved search or selection mechanism to easily log calls to the intended contact.

   Workarounds:

   Users currently manually log calls to the correct contact outside of the default search results.

   Business Impact:

   Reduces efficiency for users handling accounts with many contacts.

   Risk of logging calls to the wrong contact, leading to tracking or compliance issues.

   Priority / Notes:

   Medium to high, depending on frequency of accounts with multiple contacts sharing the same number.

   escription:
   Currently, the system displays only the first 5 contacts associated with an account when searching for contacts within the application. This behavior requires users to manually log calls to the correct contact when there are more than 5 contacts sharing the same phone number.

   Current Behavior:

   Application shows only the first 5 contacts for an account when multiple contacts share the same phone number.

   Users must manually select or log calls to the appropriate contact if the intended contact is not within the first 5 displayed.

   Expected Behavior / Enhancement:

   Allow users to view all contacts associated with an… more

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10. Salesforce incoming call using RC mobile app

    Using RingCentral and Salesforce mobile. I hope RingCentral offer any capability of popping Salesforce mobile on inbound calls to RingCentral mobile app.

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11. Ability to Fax out and add Fax Contacts within RingCentral for Outlook

    Ability to Fax out and add Fax Contacts within RingCentral for Outlook

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12. Sync Pipedrive contacts to RC App

    Option to sync Pipedrive contacts to RC App should be possible

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13. HV SMS - Enable to send up to 29k SMS

    Enable to send up to 29k sms messages

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14. Options to call or SMS by hovering on a Phone number

    Kreg wants to have the possibility to hover over a number and be presented with the chance to call or send SMS, which was with the RingCentral for HubSpot extension.

    He is gutted that he has to navigate a few steps before calling a contact or sending an SMS.

    He says this makes things more complicated.

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15. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

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16. Download Teams messages, including all reactions, images, files, and other documents shared within those messages.

    I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?

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17. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

    🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
    🔹I want to automate this
    I want to know Can I do this using Webhook

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18. Enable AI-Powered Search on the RingCentral Support Site

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much like how Google Search or NICE inContact’s community platform currently operate.

    Benefits:

    More accurate and relevant search results

    Reduced time to resolve common questions or issues

    Better user experience, especially for new or non-technical users

    Increased self-service success rates, reducing load on support teams

    RingCentral already provides excellent documentation — this enhancement would make it much easier for users to access and benefit from it.

    Description:

    The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

    Problem:
    Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

    Suggested Solution:
    Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much… more

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19. User provisioning

    Ability to set a scheduled user provisioning within Ringcentral admin portal.

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20. Integrate Microsoft Copilot with RingCentral

    The possibility to integrate Microsoft Copilot in RingCentral.
    Will be great to have statistics or even make a call summary.

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