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  1. These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).

    It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…

    2 votes

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  2. Wants know if the integration is working properly and if he is able transcript the call with the Hubspot App

    2 votes

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  3. 2 votes

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  4. Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.

    2 votes

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  5. integrate with GOHIGHLEVEL and or Constant Contact

    2 votes

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  6. We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
    On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.

    2 votes

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  7. Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    2 votes

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  8. Can we have someone try to set up a time with our group to walk through the steps in setting up auto-create ticketing for our RC and HubSpot integration? We are looking to auto-create a ticket within HubSpot once one of our agents has initiated a call with a customer.

    2 votes

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  9. When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.

    It would be great if this feature is available in mobile EA app (iOS and Android)

    2 votes

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  10. Need to use the RingOut feature in RC for Hubspot

    2 votes

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  11. Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing

    2 votes

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  12. The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.

    The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.

    2 votes

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  13. Need to add multiple RC numbers to one Hubspot contact for the SMS activity to select and not add manually per contact

    2 votes

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  14. Need to setup the archiver for the call queue extension that is created by CQ Management.

    2 votes

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  15. Option to set up the Archiver Account wide for all the admins on the account.

    2 votes

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  16. Customer had provided screen recording which you may find attached to this email as zip file.

    You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.

    If this does not help, then we can arrange a meeting with the customer directly.

    2 votes

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  17. Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    2 votes

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  18. Add Archiver on the service status notifications

    2 votes

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  19. Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes

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  20. 2 votes

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