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1213 results found

  1. Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    1 vote

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  2. Super admin shoud be able to add a member to a User group without switching/logging on a different user

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  3. 1 vote

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  4. 1 vote

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  5. Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.

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  6. calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.

    1 vote

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  7. Have an option to reference the SSO to UPN and not primary email address in IDP

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  8. Ability to track activities for emails via RC for SF

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  9. Sync Teams Away Status with RC HUD, rather that showing user as offline in the RC HUD, when they are actually just away in Teams

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  10. We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?

    1 vote

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  11. It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote

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  12. We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote

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  13. Option to set up the Archiver Account wide for all the admins on the account.

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  14. Ability to monitor users using RC for Hubspot

    1 vote

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  15. When a contact or candidate is added to bullhorn via Unified CRM extension for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status

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  16. Currently RC is only integrated with Zendesk Support.

    Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.

    1 vote

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  17. Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.

    1 vote

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  18. Add Archiver on the service status notifications

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  19. Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    1 vote

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  20. The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call

    Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.

    1 vote

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