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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1443 results found

  1. I would like to add fields to the softphone in RingCentral. We have RingCentral connected to our CRM (HubSpot). We need to add options to the softphone for when a customer calls in - for example if a business calls in we need to make it as a business customer and have that flow through to HubSpot.

    2 votes
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  2. customer wants a feature that when they hover the cursor on the computer it will automatically dial on his physical phone

    2 votes
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  3. I have found some integrations with other ticket and collaboration systems.It would be nice and integration with https://osticket.com/ tooThanks

    2 votes
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  4. This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.

    2 votes
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  5. A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    2 votes
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  6. Searching on the contacts field is still not supported in Zendesk. Looking to have this implemented as it is available on other similar CRM integrations.

    2 votes
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  7. My company uses KV Core as CRM... would be nice to intengrate.

    2 votes
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  8. Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.

    2 votes
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  10. Customer wants to add comment or other associations to SMS record activity

    2 votes
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  11. Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join Video Meetings, see your MVP Profile etc.

    2 votes
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  13. Is it possible to have the phone display the extention on the phone and remove one of the name lines on the display

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Cx wants to be able to call the extension on the RC side by just searching the name on the MS teams

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly

    2 votes
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  16. RingCentral Embedded plugin needs to have Call Control on their Jabra or Poly headset, the same as RingCentral desktop.

    2 votes
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  17. 2 votes
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  18. Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.

    2 votes
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  19. Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.

    2 votes
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