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  1. Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.

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  2. We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

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  3. To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

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  4. The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

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  5. The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

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  6. This will make for easy access to information for users that are using Bullhorn to review call recordings and don't need to switch applications.

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  7. report just shows if its accepted, but not if the phone itself is idle

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  8. I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

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  9. Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.

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  10. HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful

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  11. Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…

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  12. 1 vote

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  13. We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…

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  14. It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.

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  15. when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

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  16. RingCentral & Oscar EMR - enabling Oscar EMR to Send fax from within Oscar EMR (eform) via RC Fax line Receive faxes sent to RC fax line to be deposited into Oscar EMRThis will increase the RC fax product appeal to many users out there.Sam

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  17. customer is requesting to blocked all number to contact their ATA number and only allow internal number only.

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  18. Want to have the option to use call que pick on the application bridge operator console

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  19. Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

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  20. Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in

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