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1213 results found

  1. When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.

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  2. add audio notification for SMS and indicator in MS teams systray

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  3. The integration or synchronization capability between MS Teams contacts and RingCentral's contact management system. This enhancement aims to streamline user access and ensure a consistent and unified contact experience across both platforms.Benefits:Enhanced Efficiency: Users can seamlessly access and manage their MS Teams contacts directly within the RingCentral environment, reducing the need for manual data entry or switching between applications.Improved User Experience: Simplified contact management fosters a more user-friendly experience, facilitating faster communication and collaboration.Consolidated Information: Synchronizing contacts ensures that users have up-to-date information readily available, promoting accuracy and consistency in communication.

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  4. cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

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  5. We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

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  6. Adding google workspace didnt wok

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  7. To be able to determine that a contact/client is already handled by someone else or provide information or warning that a particular client is already assisted by someone in SALESFORCE like how it is possible in Zoho.

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  8. Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral

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  9. Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

    1 vote

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  10. Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

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  11. We need our Salesforce to receive text messages rather than the RC application, is it possible for that

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  12. This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

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  13. Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).

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  14. We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

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  15. RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX

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  16. Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)

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  17. Integrate with Job Adder, to add notes when contacts have been made.

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  18. We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)

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  19. You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.

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  20. Produce an OS X version of this App

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