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1452 results found

  1. MS Teams VDI Set up

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. MS Teams Powershell script

    Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  3. Add Additional Time Blocks in Custom Rule

    Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    3 votes
    0 comments  ·  Other  ·  Admin →
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  4. Regional settings in RC App

    calendar for events still shows a 12 hr format but after creating a task/events it shows 24 hr format as what is set up in user details, it could have been better if creating a task will mirror the regional settings in user details. Even on the calendar it shows 12hr format and much better if it has an option to be change into 24 hr format.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
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  5. Auto-create leads when missing calls in Salesforce

    There is currently no condition that can be set within our telephony integration to auto-create leads in Salesforce, unlike other competitors. Our workaround is to have them use Zapier which is not an ideal solution.

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. SSO reference

    Have an option to reference the SSO to UPN and not primary email address in IDP

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Forward all calls to an international number in Call Queue

    Ability to assign an international number on a call queue to be answered by a user from another country.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  8. RingCentral for Salesforce ability to track activity

    Ability to track activities for emails via RC for SF

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. MS Teams Notifications

    We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. Integrate teams messaging to Outlook plugin

    It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. remove app settings from ringcentral app

    Want to have an option to remove links on the ringcentral app like Webinar

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  12. Active Directory | Map attributes from RC to Azure

    I know that we can provision user accounts from Azure AD/Entra ID to RingCentral, but it would be great if there's any way to write back the phone numbers and extensions that get assigned in RingCentral back to Entra.

    User provisioning with the pre-configured RC App in Entra ID is a one-way sync only, from Azure to RC. We currently do not map back from RC to Azure AD.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  13. RingCentral API or integration with Cliniko

    We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  14. Ability to monitor my employees using the Hubspot integration

    Ability to monitor users using RC for Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Integration of RingCentral with Calendly and Other Communication Apps

    We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Park Location Reminder or Display Park location on phone display

    Park location number - display on phone or recall it.Everyone benefits from this idea. Should already be available as standardize feature to place a caller in a park location number have it display as reminder. Problem arise due to rolling/changing park location number. Or at minimum, provide ability to recall park location number after hanging up the phone.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. App Connect extension for RingCentral, option to change from "New Lead" to "Active" status

    When a contact or candidate is added to Bullhorn via App Connect for RingCentral, they are added with a status of "New Lead". May we request a change from "New Lead" to "Active" status

    1 vote
    0 comments  ·  Integrations: App Connect  ·  Admin →
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  18. RC for Salesforce - Voicemails and Emails to create ticket

    To be able to create an automatic cases when the users received an email or voicemail from the callers, so the users can call the customer back based on the records.

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. Auto log in feature in Microsoft Dynamics

    there should be an auto-log-in feature in Microsft Dynamics so we can easily sign into our accounts and not be disturbed of re-entering the details all over again

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  20. Call Result in Salesforce Activity

    To add Missed as part of call result in Salesforce Activity. Currently, it only shows Inbound and Outbound

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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