1782 results found
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Group SMS for Hubspot
Ability to log a group SMS within Hubspot
2 votes -
Improve Internal Call Identification for Microsoft Teams Direct Routing Integration
Current Behavior
In the Microsoft Teams Direct Routing integration, calls placed between internal RingCentral users are not recognized by Microsoft Teams as native Teams-to-Teams calls.
When an internal RingCentral user places a call to another internal RingCentral user who receives the call through Microsoft Teams, the call is routed as follows:
RingCentral User → RingCentral Platform → Direct Routing SBC/Trunk → Microsoft Phone System → Microsoft Teams Client
Because the call is delivered through the Direct Routing infrastructure, Microsoft Teams identifies the call as a telephony call rather than a call originating from a Teams user identity. As a result,…
2 votes -
Allow RingCX Permanent Token to be usable in "Fetch recording data" endpoint
Enable RingCX Permanent Token compatibility with the "Fetch recording data" API endpoint
1 vote -
tekDrive Integration Request
tekDrive is an automotive software platform built for independent repair shops, service advisors, technicians, managers, and shop owners. Our goal is to make critical shop information easier to access, organize, and review from one centralized system.
We are requesting that tekDrive be considered for inclusion in the RingCentral App Gallery so existing RingCentral customers in the automotive repair industry can connect their RingCentral accounts to tekDrive.
The primary purpose of this integration is to allow authorized shop users to securely access inbound and outbound call records, call logs, and call recordings inside tekDrive. This would help shop owners and managers…
2 votes -
Ring Central Archiver - File Naming Convention
We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?
2 votes -
MS Teams AVD
Ability to use MS Teams EA within AVD without downloading any plug ins like (RingCentral App VDI Universal Plugin and RingCentral App VDI Universal Service) . Downloading a lot of plug ins is a a lot of work for their organization
1 vote -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes -
Ability to Monitor Live Calls via Desktop App while the Active Call is on Deskphone
Customer has a new trainee and would like to grant them permission to listen to live calls handled through a desk phone for training purposes.
The trainee should have listen-only access, with no options to Whisper, Barge, or Take Over the call.
1 vote -
Enable 3 way call through native integrations with Hubspot
Enable 3 way call through native integrations with Hubspot; not using RC app as extension
1 vote -
SCIM email notification
Customer would like to stop all the notifications whne there is a changes on SCIM (AD).
1 vote -
SCIM headshot
Ability to map or sync the headshot of eah users from AD to RingCentral .
1 vote -
Salesforce stereo
For RingEx for Salesforce please support a recording calls in stereo/dual-channel format (separate
channel per party)1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
9 votes -
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs
The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.
17 votes -
New template for Workflow Builder
The ability to send recurring messages is nice to remind my employees to submit their timecards, for example, except there is no way to make it repeat biweekly or customize the duration. It is not functional without this capability.
1 vote -
Create New Contact - ACE with Hubspot
Enhance the ACE–HubSpot integration so that when a call is made or received from a phone number that does not exist in HubSpot, ACE can automatically create a new HubSpot contact using the available caller information.
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
request for dedicated/static ip ranges for ringcx microsoft teams integration
description:
customers integrating ringcx with microsoft teams, particularly in environments utilizing microsoft entra (azure ad) conditional access policies, require more granular and specific network configuration options. currently, available documentation only provides general ip supernets for ringcx services, which are too broad for organizations that enforce strict security controls such as ip-based allowlisting.business need:
many enterprise customers implementing conditional access policies prefer or require the use of specific, static ip addresses or smaller ip ranges to restrict access. the lack of dedicated ip ranges for ringcx integrations with microsoft teams (including teams chat functionality) creates challenges in meeting internal security…1 vote -
New template for Workflow Builder
Allow scheduling group text and increase size of group
1 vote
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