1828 results found
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monitoring end device
Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.
Overview:
Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.Requested Capabilities:
Device Event API Endpoints
- Registration / Unregistration events
- Network status changes (reachable/unreachable)
- Device error/failure alertsCall Quality Metrics API
- MOS (Mean Opinion Score) per call/session
- Jitter, latency, packet loss statistics
- Aggregated SLA compliance reportsIntegration Support
- RESTful API…4 votes -
Hubspot SMS creation
Customer do not want to log the SMS without contacts.
1 vote -
Support Clearing User Attributes When Azure/Okta Values Are Empty
Feature Request:
Enhance RingCentral Active Directory/SCIM user provisioning to support clearing or removing an existing user attribute in RingCentral when the corresponding attribute is blank or removed in Azure AD/Entra ID or Okta.Current Behavior:
When an attribute, such as a mobile phone number, is cleared or left blank in Azure AD/Entra ID or Okta, the identity provider may not explicitly send an API request setting the attribute to an empty value. As a result, the existing value remains populated in RingCentral.This appears to be a common limitation with both Azure AD/Entra ID and Okta, where an empty attribute…
1 vote -
Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Summary
Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.Customer Request
The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.Current Behavior
The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
The same shortcut does not work when using the…2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Group Email for SSO
An option where users can be assigned to a group email address while using their individual email addresses to sign in through SSO.
1 vote -
Logging a call and create a new contact should be two completely different actions
What is the point of the integration console setting if it doesn't apply when clients are logged on?
It seems to be that logging a call and create a new contact should be two completely different actions.
1 vote -
Voicemail Access for Extension Without RingEX License
The customer wants to access the voicemail of an extension that does not have a RingEX license using a desk phone. When attempting to access the voicemail, the system states, “The number you dialed is temporarily unavailable.” The customer is looking for a way to access the extension’s voicemail from a desk phone.
1 vote -
Inbound SMS Workflow Triggers and Contact Properties
Please consider adding support for inbound SMS/replies as HubSpot workflow triggers in the RingCentral for HubSpot integration.
It would also be helpful to optionally populate standard or custom HubSpot contact properties with inbound and outbound SMS details.
Currently, SMS can be logged as Communication activities and associated with matched contacts, but inbound replies cannot directly trigger HubSpot workflows or update contact properties.
This capability would enable customers to build automation based on incoming SMS responses and better integrate SMS activity into their HubSpot workflows.
1 vote -
Match outbound area code to clients state
Automatically match outbound caller ID to the client’s number I’m calling, so the recipient sees a familiar number without manual selection
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
4 votes -
RC for MS Teams - Mobile App Calls
There are two issues. First, calls are sometimes duplicated, requiring the user to hang up twice because one call remains stuck ringing to voicemail while the other is active with the same number. Second, the RingCentral iOS app does not appear to support call recording, as the option is unavailable in the main app but is available in the Teams plugin version.
1 vote -
Automatic logging of missed calls from call queues in HubSpot
The customer wants missed calls from call queues to be logged in HubSpot.
1 vote -
Log tasks under the actual user who performed the action
- Currently this is a known limitation to the SF connection in integration console.
- Once a sf env is connected in the integration console, the CTI apps will use the integration console backend to proxy the sf requests. This makes all these requests use the admin's token that was used to connect the env to the integration console.
- Because now all requests are using the admin's tokne, the tasks created are all created by the admin. Although the service makes an effort make the owner the user who handled the call, but not sure if that works for all cases, especially…
6 votes -
Hubspot - SMS Workflow using AIR
When a customer calls and the call is unanswered or goes to voicemail, an SMS should be automatically sent to the customer informing them that someone will call them back.
1 vote -
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
18 votes -
https://www.thryv.com/
Our CRM we are integrated with is the app above. Can your team get started with an integration to migrate our call data there?
1 vote -
RingCentral for HubSpot Mobile Experience
Provide a mobile experience for RingCentral for HubSpot
20 votes -
Setting up multiple Achivers on an account
Archiver - second account
This is related to the Archiver feature of the admin portal. We currently have an archiver account for Smarsh, and we would like to test SFTP in parallel. Is it possible to have 2 active accounts for the Archiver feature?
2 votes -
AI Real-Time Translation
Offer a solution to the growing challenge for US (English-only) staffed call centers.
Provide supported integration with AI Real-Time Translation
• AI translates both sides of the call in real time
• Your agent speaks English; customer hears their language (and vice versa)Example vendors:
https://www.usetalktool.com, https://anyreach.ai/solutionsYour support team indicated there is nothing available and no documented indication that's changing.
Thanks,
R3 votes
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