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1452 results found

  1. Hubspot call task

    We were using RingCentral for HubSpot chrome extension to call our customer before. And now as this sees sunset, we have added the RingCentral as a full integration into HubSpot and started using Call function.

    What's happening now is, when we start a call type task from the task queue in HubSpot, it automatically calls the customer. Which we do not want. We want the control over when to call the customer.

    We have contacted HubSpot and at the moment they don't have a setting to turning off this feature. Please have a feature in RingCentral to turn this off.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  2. Custom field/property mapping in HubSpot

    We would like to see more data in HubSpot, like queues and 'forwarded to' numbers.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. Increase details logged when Syncing RingCentral Call Logs to Hubspot

    Need to sync all detailed information of Call Logs in Hubspot Call Logs. Specifically, we need to see the Call Length and Duration.

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  4. Create an API endpoint to download AI generated notes and summaries

    We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.

    2 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
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  5. Ability to install the RingCentral app twice on the same device to log in with a different extension

    The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Ability of the system to update E911 automatically after outages

    Ability of the system to update E911 automatically after outages

    1 vote
    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  7. Enable Voicemail to call Groups on Hubspot

    When a voicemail is sent to a call group, enable the users in the group to upload and access voicemail on Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Busy versus Set Status Message dichotomy

    Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.

    It would be great to have…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  9. RingCentral for Zapier Call Recording link

    Requesting to get a clickable link to play the call recording in Zapier

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

    🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
    🔹I want to automate this
    I want to know Can I do this using Webhook

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. Salesforce transferring call

    Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Salesforce volume

    Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  13. Leap legal software adapter for App Connect

    Please set up connector for Leap Legal Software

    2 votes
    New  ·  1 comment  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  14. Zapier

    Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. IDP changes

    Ability to stop the changes made by their IDP

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. Disable ability of user to transfer/ forward call

    Ability to restrict / disbaled transfer to their personal number/ cellphone number

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Capability to block users from installing add-ins from apps gallery.

    Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  18. Motility Software Integration

    CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the…
    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  20. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such…

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?
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