1664 results found
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moego
Integration with MoeGo.pet
1 vote -
HubSpot: Automatic Ticket Creation
Create tickets automatically for calls using the HubSpot Integration
10 votes -
provide integration to Verint Call Recording systems
Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.
1 vote -
extend the number of days available for downloading the audit trail.
Ability to extend the number of days available for downloading the audit trail.
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
1 vote -
Salesforce connector for App Connect
App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
* MCP server for LLM consumption
* Voicemail drop
* Reporting
* Admin managed settings
* Server side call logging
And more. See: https://appconnect.labs.ringcentral.com1 vote -
RC for google
For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.
1 vote -
Salesforce Retention SMS
Customer would like the SMS history to retain on the RingCentral for Salesforce dialer (CTI) forever . As of now after a couple of days the SMS history is automatically being deleted
1 vote -
App Connect: auto-log against all matching contacts
Auto log calls to all matching contacts (multiple contacts)
7 votes -
MMS logging
Allow MMS to be logged in Salesforce (including the actual image or picture)
2 votes -
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
1 vote -
paycom
Paycom integration for clocking in and out, tracking tasks
1 vote -
restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter
restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.
This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.
1 vote -
The HUD functionality available in CRM integrations such as Salesforce or HubSpot
Option to have the Heads-up Display (HUD) feature within the RingCentral for HubSpot or feature.
Currently, the HUD is only available in the RingCentral Standalone application and RingCentral for Teams Embedded App
2 votes -
Allow Contacts from Connected Accounts (M365, Outlook, Google) to be Added to Favorites
Currently, users cannot add contacts integrated via M365, Outlook, or Google to their Favorites within the RingCentral app. When these contacts are the source, the option to add to favorites (STAR button) is not available.
In contrast, contacts originating from RingCentral, TELUS, or AT&T can be added to Favorites without issue.
Users should be able to add contacts from connected accounts (M365, Outlook, Google) to their Favorites, provided the contact has a valid phone number. This aligns the behavior with contacts originating from RingCentral, TELUS, or AT&T.
Benefit / Business Justification:
- Improves user efficiency and contact accessibility.
- Provides…3 votes -
Zendesk SMS logging
Since we support messaging (SMS) on Zendesk integration, we should have the feature for SMS logging.
2 votes -
SCIM Email Mapping
They would like to have an option to change the email address in notifications when settings up the User Provisioning - SCIM
3 votes -
Call Park for RingEX HubSpot
Allow users to park calls within the Integraiton
8 votes -
HubSpot SMS workflow automation to reflect in Hubspot
Currently, SMS messages sent through HubSpot workflow automation are successfully delivered but are not automatically logged to HubSpot activity feeds. This creates a gap in activity tracking and makes it difficult for users to see a complete communication history within HubSpot.
Inquiry related to:
https://jira.ringcentral.com/browse/RCINT-464693 votes -
AI Real-Time Translation
Offer a solution to the growing challenge for US (English-only) staffed call centers.
Provide supported integration with AI Real-Time Translation
• AI translates both sides of the call in real time
• Your agent speaks English; customer hears their language (and vice versa)Example vendors:
https://www.usetalktool.com, https://anyreach.ai/solutionsYour support team indicated there is nothing available and no documented indication that's changing.
Thanks,
R1 vote
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