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950 results found

  1. Ability of the system to schedule a report to download company contacts attached to the numbers in use

    We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  2. TCR Audits

    We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
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  3. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. Ability to get error code for every failed SMS

    ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.

    2 votes
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  5. Audit Trail Scheduled Reporting

    Customers should have the option to run a scheduled report on the information provided by the Audit Trail instead of having to manually filter options and download them each time.

    11 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  6. Abandoned Call queue Rate

    Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls

    9 votes
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  7. Allow unassigned deskphone to be assigned an unassigned user/extension

    Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.

    1 vote
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  8. call log detailed information

    Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:

    Dialed: Ext. 103
    Forwarded to: Ext. 102
    Answered by: Ext. 102

    This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.

    3 votes
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  9. Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports

    Currently, there seems to be a confusing and misleading mismatch between the call logs and performance reports. Specifically, when a call is not answered by the recipient and a prompt is heard (e.g., "called party not available" or "number is not active"), the call will show as "Not Answered" in the call logs. However, in the Performance Reports (under Calls), it appears as "Connected - Live Talk."

    To ensure consistency, the call outcome label should be the same on both platforms for this scenario. We recommend that it be displayed as "No Answer" across both systems. It's important to note…

    2 votes
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  10. Extend the duration of data retention

    It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.

    13 votes
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  11. show the agent that transferred the call in real time analytics

    It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.

    1 vote
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  12. Download Business Analytics Report without all the call details just the results

    Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.

    1 vote
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  13. ability to receive email with summary of the notes for every call after every phone call

    ability to receive email with summary of the notes for every call after every phone call

    1 vote
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  14. To get a log of the calls that are made by Notifications Plus

    We have problems with Notifications Plus not always notifying the person who is supposed to get the call. To be able to get a log of the calls that are made by Notifications Plus. That would be very helpful. A log file would help me be able to see what is going on.

    2 votes
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  15. Check who created the subscription report

    Super admin extension needs to have a visibility on admin portal who created the subscription report in Analytics and also have an option to edit.

    5 votes
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  16. ability to filter user that has a RingEx liscense

    Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity

    2 votes
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  17. TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    TO ADD FILTER FOR TIME RANGE FOR WEEKDAYS WITHOUT THE WEEKENDS

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  18. Need option to schedule reports in Business Analytics with PDF

    Currently there is only the option to schedule reports in Business Analytics with an Excel. Please add option for PDF. It's much easier for our users to open and read on mobile devices.

    72 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  19. Fax report

    Fax report in performance report. For the customer to have an option to check the number of fax they received per day.

    To create a call log report for all incoming faxes to a certain phone number/account. Account information is found below. I know I can pull this information directly from the call log function within Admin Portal, but I would like to set a scheduled report

    19 votes
    1 comment  ·  Other  ·  Admin →
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  20. Recording to be added on the spreadsheet for delivery reports

    Recording to be added on the spreadsheet for delivery reports.

    2 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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