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Settings and activity

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  1. Move time stamp so it is not hidden under the emoji menu

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for this feedback! We'll share with the UI Product Team!

  2. Monday.com Integration

    16 votes

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    Under Review  ·  7 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for sharing this! We'll make sure it's reviewed by the Integrations team!

  3. Transcribe Recorded or In-Progress Calls

    47 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for this, Natalie. We have merged this with an already existing idea.

  4. Allow Transcription of Meeting

    44 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Becky Hensley commented  · 

    Natalie, This is an idea explicitly for Meetings, but you can add your vote to this idea:https://ideas.ringcentral.com/ideas/ENTCOM-I-180

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    Becky Hensley commented  · 

    Dan, this feature exists in RingCentral Video. We would encourage you to speak with your account manager about switching over. Please feel free to reach out to us with questions!Just did some poking around and you're right. Looks like this feature is on the roadmap for RingCentral Video - sorry for the confusion.

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    Becky Hensley commented  · 

    Thanks for this idea, Tammy. We've merged your idea with an already existing idea.

  5. Make the phone app work on Kindle Fire.

    1 vote

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for adding this here! We'll surface it with the product team.

  6. Enable replying to the tasks

    19 votes

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    Implemented  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Thanks, Zipher Lin! We've merged all the ideas to keep the votes and ideas together!

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    Becky Hensley commented  · 

    We hear you, Jennifer! We're on track with this feature and will update this idea when we have confirmation that it has gone live. Stay tuned.

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    Becky Hensley commented  · 

    Matthew, we understand. We would recommend reaching out to your Account Manager to delay your transition until this feature has been implemented. We're happy to facilitate - please reach out at Community.Support@RingCentral.com.

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    Becky Hensley commented  · 

    This is planned for Q2 - please standby! We'll share updates here!

  7. Editing Fax Cover Page without Additional Attachment

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Can you please share a few more details about this request? I want to make sure we're understading who is doing the editing. Is it your team or the team that receives the fax?Please provide any further details that might help.

  8. Email to fax, let body of email be part of cover page

    9 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Becky Hensley commented  · 

    Thanks, Andrew! We've merged the ideas to collect the votes and feedback all in one place.

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    Becky Hensley commented  · 

    Great, thanks for the clarification. We'll share this with the product team.

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    Becky Hensley commented  · 

    You can do this! Here is a Knowledge Base Article that might help:https://support.ringcentral.com/article/Fax-Sending-Faxes-Using-Email-to-Fax.htmlIf this doesn't help, please share your use case and more details so we can update your idea.

  9. Task functionality

    21 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Joe, it's different for each customer. I would recommend you reach out to your Account Manager directly to discuss deferment.

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    Becky Hensley commented  · 

    Holliday, thanks for reaching out! This is coming back in Q2. Please stay tuned!

  10. Multiple Hosts for Reoccurring Meetings

    151 votes

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    Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Admin →
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    Becky Hensley commented  · 

    Hey, Jay! Thanks for reaching out! We have merged this idea with an already existing one.

  11. Automated Text/SMS Response

    44 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Hey, Justin! We've merged this with an already existing idea.

  12. New RingCentral App - See Other Numbers When Searching for Someone

    14 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Scott, thanks for your patience as we worked with the Product Team to learn more about your idea. This is a known feature gap that the team is working on. Thanks for all the details!

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    Becky Hensley commented  · 

    Thanks, Scott! We'll check into this with the Product Team. More soon!

  13. Text from the same main user number

    348 votes

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    60 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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    Becky Hensley commented  · 

    Sarah, please click on the Votes square on the left to add your vote.

  14. Add the team folder feature back

    53 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for the feedback, Rick! Stay tuned!

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    Becky Hensley commented  · 

    Team, this feature is now available! Please give it a try and let us know how it's going!

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    Becky Hensley commented  · 

    Abbie, thanks for reaching out!We're working on this now. Stay tuned.

  15. Setmore calendar integration

    1 vote

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    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for these additional details, Jared. We'll make sure the integrations team reviews this idea.

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    Becky Hensley commented  · 

    Jared, Do these integrations not work for your purposes?https://www.ringcentral.com/apps/search?q=SetmorePlease share more details so we can inform the integrations team.

  16. Requesting to have registration details to meetings

    1 vote

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    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Admin →
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    Becky Hensley commented  · 

    Janice, can we have a few more details to best understand your use case here?Thanks!

  17. Enter button on compose message

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    When using the text format option you can click on the send icon to send your message. This is a work around for your issue.

  18. RingCentral App - Task Subjects

    3 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Becky Hensley commented  · 

    Robert, can you please be more specific about what you mean by a subject line? Currently, you are able to add a Task Title and a Task Description.

  19. Enabling one press Intercom from Polycom Deskphone

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Becky Hensley commented  · 

    Thanks, Brock and Ryan! This is helpful! We'll continue to collect votes for this idea with your clarifications.

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    Becky Hensley commented  · 

    Hey, Brock! Have you checked out this KB on this feature?https://support.ringcentral.com/article/4603.html

  20. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Becky Hensley commented  · 

    Thanks for this use case, Dan!We'll make sure the Product Team sees it!

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    Becky Hensley commented  · 

    Unfortunately, because these features exist in other products we offer (Engage Digital, specifically), it is unlikely that we will develop this for the app. However, we will keep this idea in the portal and will reconsider if there is a groundswell of customer support. Please stay in touch!

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    Becky Hensley commented  · 

    Hey, Henry! Be sure to vote if you'd like to see this feature move forward!

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