← RingCentral Ideas

Settings and activity

83 results found

  1. Impersonated admin showing incorrectly in the audit trail

    15 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben shared this idea  · 

  2. redirect all second calls AUTOMATICALLY from the RC App

    9 votes
    2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Ben supported this idea  · 

  3. Dequeue setting per queue

    47 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ben supported this idea  · 

  4. Forward caller id from Parking Lot

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Ben supported this idea  · 

  5. Include "Microphone" and "Speaker" in MOS call card for phone calls

    14 votes
    1 comment  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben shared this idea  · 

  6. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ben supported this idea  · 

  7. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  8. Need to have a colour scheme for people with Colourblindness

    46 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben shared this idea  · 

  9. Retain and Assign Site to Inventory Numbers

    32 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Messaging data export in a more legible format

    25 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 
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    Ben commented  · 

    I have had this issue a few times.As an SUPER ADMIN, I need to be able to see and quickly read / extract all conversations between EMPLOYEE A and EMPLOYEE B for compliance purposes.In the RC Desktop app, SUPER ADMIN can follow the steps listed here:https://support.ringcentral.com/article-v2/Exporting-message-data-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USTo do a compliance export on a User, Users, or Team/Group of people between a date range.This JSON file is not quick or easy to navigate though especially in a time critical situation. As part of the download, keep the JSON file(s), but then compile these back into what the USER would see. Each text file would be the equivilant of each group and each 1:1 message channel.

  11. substitute Caller ID for bulk upload up to 60000

    45 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Ability to Remove or Configure Dial-In Numbers in RCV

    13 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  13. Call Queue Manager permissions

    12 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Emergency dialing notification

    44 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Webinar Suggestions: Caption, Attachments, Count, Video View

    7 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  18. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  19. Enable Multiple Group Managers

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Analytics - Destination of Call (Export w/existing Spreadsheet)

    19 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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