Settings and activity

120 results found

1. Support for SSO across multiple Entra ID tenants.

   113 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 27, 2025

2. Silence Transcribing Announcement

   65 votes

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   New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 27, 2025

3. Social Media Comment Threads - Lock Ability

   31 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 15, 2025

4. Reduce the loading time for RC embedded app in Microsoft Teams

   24 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 8, 2025

5. INTERCEPT

   31 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Aug 6, 2025

6. Option to schedule the user invite email to be sent on a specific date.

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   I may be missing something, but this is already in RIngCentral when you add a user.

   Please can you confirm if you mean this in another part of the RingCentral suite - this screenshot is in RingCentral RingEX.

   If you need more help, have a look at this KB:
   https://support.ringcentral.com/article-v2/Adding-user-extensions-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

   On this page, search for "Schedule invite".

   If this is NOT what you are needing, please can you update your request so we can ensure one of the team look into this for you.

   Thank you for being an active member of the RingCentral user community and sharing your ideas! Working together, we will make the system even better.

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   Ben supported this idea  ·  Aug 5, 2025

7. Grant Remote Control Access to Shared Screen via website not app

   21 votes

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Ben commented  ·  Jul 31, 2025  ·  Edit…  ·  Delete…

   I have a lot of clients who will use this for remotely supporting staff who have full RC accounts, but don't have the RingCentral app installed (uses J.W.app)

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   Ben supported this idea  ·  Jul 31, 2025

8. Modify the text in the subscription email

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 30, 2025

9. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

   17 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 17, 2025

10. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

    Ben supported this idea  ·  Jul 17, 2025

11. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jul 15, 2025

12. Make EMAIL ADDRESS an available Column in NICE Digital interactions

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    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ben shared this idea  ·  Jul 14, 2025

13. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jul 7, 2025

14. Remove users from saved report that have been moved to another call queue

    17 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jul 3, 2025

15. Option to Disable Group SMS

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 16, 2025

16. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 11, 2025

17. All Messages Conversation Search Enhancement

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    20 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 6, 2025

18. Add country hierarchy for reporting

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    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Jun 5, 2025

19. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    
    

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Ben supported this idea  ·  Apr 8, 2025

20. RingCX - Option not to count outbound queue calls within inbound reporting stats

    29 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    @Igor
    Could you please DM me internally about this item?

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    Ben supported this idea  ·  Jan 20, 2025