Settings and activity

108 results found

1. Individual contact listings per site code

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 7, 2025

2. Remove users from saved report that have been moved to another call queue

   14 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 3, 2025

3. Option to Disable Group SMS

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 16, 2025

4. Change frequency of periodic tone on outbound recorded calls

   17 votes

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   0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 11, 2025

5. All Messages Conversation Search Enhancement

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   19 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 6, 2025

6. Add country hierarchy for reporting

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   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 5, 2025

7. Filter by Voice/Digital Queue in RingSense for RingCX

   33 votes

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   4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

   • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
   • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
   • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

   More details in the attached screenshots.

   
   

   Why this matters

   1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
   2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
   3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
   Ben supported this idea  ·  Apr 8, 2025

8. RingCX - Option not to count outbound queue calls within inbound reporting stats

   28 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

   @Igor
   Could you please DM me internally about this item?

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   Ben supported this idea  ·  Jan 20, 2025

9. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   31 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Apr 2, 2025

10. transfer

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    56 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Apr 2, 2025

11. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 31, 2025

12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    53 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 19, 2025

13. RingCX Digital Message Notification Improvements

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    38 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 19, 2025

14. View Ring CX Realtime dashboards in minutes and seconds.

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    86 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

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    Ben supported this idea  ·  Mar 6, 2025

15. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 3, 2025

16. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

    This will be really useful!

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    Ben supported this idea  ·  Mar 3, 2025

17. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ben commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

    This will be amazing for global customers as well.

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    Ben supported this idea  ·  Feb 19, 2025

18. Being able to search for area codes without knowing the county

    1 vote

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben commented  ·  Feb 10, 2025  ·  Edit…  ·  Delete…

    This is the same for all customers globally.

    If I don't know what city and state I'll link together, I will struggle to find the correct area code in the US. As a UK organisation I don't know all of the cities and states in the USA. Likewise, my US counterparts don't know which Towns and counties are linked together.

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19. Have a report which shows all uses who have a divert on their phone

    32 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Feb 3, 2025

20. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Nov 27, 2024