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133 results found

  1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    152 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  2. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional


    As an admin, you can specify which questions are optional v/s required. See the attached screenshot.


    Key benefits of this feature include:

    • Ensures consistent evaluations by making critical questions mandatory
    • Enables flexible scoring with optional questions for non-applicable scenarios
    • Gives admins tighter control over quality standards and compliance requirements


    Ben supported this idea  · 

  3. Analytics report for IVR key presses

    106 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Default new users to Standard (Role)

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 
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    Ben commented  · 

    Best practice is always to start with the least number of options and most restrictions in place. Then upgrade users as needed.

  5. Automatic Update of Email "From" Address After Skill Transfer

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ben shared this idea  · 

  6. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    16 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Ben supported this idea  · 

  7. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben supported this idea  · 

  8. Pull QoS call score via API

    28 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben commented  · 

    It would be good to have this for Video as well as calls via API.

    Ben supported this idea  · 

  9. Recordings Delivery Audio Format

    13 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Admin →
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    Ben supported this idea  · 

  10. Bulk license transfer for Cost Center

    20 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    Current process is way too manual.

    Ben supported this idea  · 

  11. User Status Details

    34 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  12. QoS for VIDEO is no longer drilling down correctly

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben shared this idea  · 

  13. bye

    35 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Ben supported this idea  · 

  14. Hidding Columns in Reports to produc more complex Calculations

    2 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ben commented  · 

    If you look at Metrics In Column, it would be really good to have the checkbox "visible" there, this way, it's part of the build process and as @Gareth said, we can do a lot of nested complex calculations across various parameters.

    Ben supported this idea  · 

  15. Within Reporting use the Standard Time format of hh:mm:ss

    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Ben commented  · 

    Yes, this would be good to have in ISO time format so we can then use it in Excel and Libre Office for reporting and analytics.

  16. Support for SSO across multiple Entra ID tenants.

    144 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  17. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Ben supported this idea  · 

  18. Social Media Comment Threads - Lock Ability

    34 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Ben supported this idea  · 

  19. Reduce the loading time for RC embedded app in Microsoft Teams

    28 votes

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    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  20. INTERCEPT

    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ben supported this idea  · 
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