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Settings and activity

133 results found

  1. Option to schedule the user invite email to be sent on a specific date.

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben commented  · 

    I may be missing something, but this is already in RIngCentral when you add a user.

    Please can you confirm if you mean this in another part of the RingCentral suite - this screenshot is in RingCentral RingEX.

    If you need more help, have a look at this KB:
    https://support.ringcentral.com/article-v2/Adding-user-extensions-in-the-RingCentral-app-and-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

    On this page, search for "Schedule invite".

    If this is NOT what you are needing, please can you update your request so we can ensure one of the team look into this for you.

    Thank you for being an active member of the RingCentral user community and sharing your ideas! Working together, we will make the system even better.

    Ben supported this idea  · 

  2. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    Ben supported this idea  · 

  3. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    19 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ben supported this idea  · 

  4. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ben supported this idea  · 

  5. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Ben supported this idea  · 

  6. Make EMAIL ADDRESS an available Column in NICE Digital interactions

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ben shared this idea  · 

  7. Individual contact listings per site code

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  8. Remove users from saved report that have been moved to another call queue

    19 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  9. Option to Disable Group SMS

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ben supported this idea  · 

  10. Change frequency of periodic tone on outbound recorded calls

    18 votes

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    0 comments  ·  Phone & Messaging  ·  Admin →
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    Ben supported this idea  · 

  11. All Messages Conversation Search Enhancement

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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  12. Add country hierarchy for reporting

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  13. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Ben supported this idea  · 

  14. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ben commented  · 

    @Igor
    Could you please DM me internally about this item?

    Ben supported this idea  · 

  15. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    36 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ben supported this idea  · 

  16. transfer

    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  17. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    70 votes

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    4 comments  ·  RingCX » Digital experience  ·  Admin →
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  19. RingCX Digital Message Notification Improvements

    48 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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  20. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ben commented  · 

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

    Ben supported this idea  · 
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