Settings and activity

120 results found

1. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   31 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Apr 2, 2025

2. transfer

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   60 votes

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Apr 2, 2025

3. User administrative and compliance reporting

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Mar 31, 2025

4. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   56 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Ben supported this idea  ·  Mar 19, 2025

5. RingCX Digital Message Notification Improvements

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   38 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Mar 19, 2025

6. View Ring CX Realtime dashboards in minutes and seconds.

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   91 votes

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ben commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

   We need to show HH:MM:SS for all inbound queues.
   We need to have an option, for those companies who need it, seconds only.

   For all dashboards, there should always be both options available.

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   Ben supported this idea  ·  Mar 6, 2025

7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   17 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Mar 3, 2025

8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   76 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Ben commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

   This will be really useful!

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   Ben supported this idea  ·  Mar 3, 2025

9. Admins need to control RingCentral app settings

   26 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ben commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

   This will be amazing for global customers as well.

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   Ben supported this idea  ·  Feb 19, 2025

10. Being able to search for area codes without knowing the county

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben commented  ·  Feb 10, 2025  ·  Edit…  ·  Delete…

    This is the same for all customers globally.

    If I don't know what city and state I'll link together, I will struggle to find the correct area code in the US. As a UK organisation I don't know all of the cities and states in the USA. Likewise, my US counterparts don't know which Towns and counties are linked together.

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11. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Feb 3, 2025

12. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Nov 27, 2024

13. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Ben supported this idea  ·  Nov 21, 2024

14. add text to speech on message only message only extension setup screen

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ben shared this idea  ·  Oct 1, 2024

15. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Ben shared this idea  ·  Sep 27, 2024

16. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Ben shared this idea  ·  Sep 20, 2024

17. Delay in the event after "Single Play Audio"

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    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Sep 10, 2024

18. Impersonated admin showing incorrectly in the audit trail

    15 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben shared this idea  ·  Sep 5, 2024

19. redirect all second calls AUTOMATICALLY from the RC App

    9 votes

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    2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  May 16, 2024

20. Dequeue setting per queue

    49 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  May 13, 2024