Settings and activity

131 results found

1. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   34 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Ben supported this idea  ·  Jul 17, 2025

2. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 15, 2025

3. Make EMAIL ADDRESS an available Column in NICE Digital interactions

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   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ben shared this idea  ·  Jul 14, 2025

4. Individual contact listings per site code

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 7, 2025

5. Remove users from saved report that have been moved to another call queue

   19 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jul 3, 2025

6. Option to Disable Group SMS

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 16, 2025

7. Change frequency of periodic tone on outbound recorded calls

   18 votes

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   0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 11, 2025

8. All Messages Conversation Search Enhancement

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   21 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 6, 2025

9. Add country hierarchy for reporting

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   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Ben supported this idea  ·  Jun 5, 2025

10. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Ben supported this idea  ·  Apr 8, 2025

11. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben commented  ·  Apr 3, 2025  ·  Edit…  ·  Delete…

    @Igor
    Could you please DM me internally about this item?

    Save Submitting...
    Ben supported this idea  ·  Jan 20, 2025

12. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    36 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Apr 2, 2025

13. transfer

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    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Apr 2, 2025

14. User administrative and compliance reporting

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 31, 2025

15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    68 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V Valov (Group Product Manager, RingCentral) responded

    In design

    Ben supported this idea  ·  Mar 19, 2025

16. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 19, 2025

17. View Ring CX Realtime dashboards in minutes and seconds.

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    99 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Ben commented  ·  Mar 6, 2025  ·  Edit…  ·  Delete…

    We need to show HH:MM:SS for all inbound queues.
    We need to have an option, for those companies who need it, seconds only.

    For all dashboards, there should always be both options available.

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    Ben supported this idea  ·  Mar 6, 2025

18. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Ben supported this idea  ·  Mar 3, 2025

19. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ben commented  ·  Mar 3, 2025  ·  Edit…  ·  Delete…

    This will be really useful!

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    Ben supported this idea  ·  Mar 3, 2025

20. Admins need to control RingCentral app settings

    26 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ben commented  ·  Feb 19, 2025  ·  Edit…  ·  Delete…

    This will be amazing for global customers as well.

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    Ben supported this idea  ·  Feb 19, 2025