Settings and activity

45 results found

1. Allow Blocking Outbound Calls by Number

   178 votes

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   Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 9, 2026

2. Remove nonsense webpage when RC Desktop plugin fails

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   21 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 6, 2026

3. Enhancing Queue Event Management

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 19, 2025

4. RingCX Transition Requeue Permissions from Agent to Queue Level

   14 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 19, 2025

5. New Reporting Metric: Chat Widget Uptime & Hourly Available Gap Analysis

   6 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Dec 19, 2025

6. User creation date

   22 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 17, 2025

7. Modify the text in the subscription email

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jul 31, 2025

8. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   31 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Steve supported this idea  ·  Jul 17, 2025

9. Call Pickup Group Forwarded Call Limitation

   3 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Feb 14, 2025

10. Ability to restrict chat, video, text messaging and contacts in a specific role and/or user

    20 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jan 28, 2025

11. Improve Recording Playback Audio Quality From Service Web

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    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Dec 20, 2024

12. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    23 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Nov 27, 2024

13. Support for SSO across multiple Entra ID tenants.

    125 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 6, 2024

14. Dequeue setting per queue

    50 votes

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    Planned  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  May 10, 2024

15. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

    Steve shared this idea  ·  Jan 5, 2022

16. Call Log - Enhancements

    62 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Oct 5, 2021

17. Call Queue Manager permissions

    14 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Ability to disable Ringout Feature for users

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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