Settings and activity

34 results found

1. Allow more than one source of SSO for different domains

   55 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve Williamson supported this idea  ·  Jun 6, 2024

2. Dequeue setting per queue

   41 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Steve Williamson supported this idea  ·  May 10, 2024

3. Additional features For Zendesk Integration

   32 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   This feature has been released. Zendesk now has WebRTC and browser dialing and calling! 

   Steve Williamson shared this idea  ·  Jan 5, 2022

4. Call Log - Enhancements

   47 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Steve Williamson shared this idea  ·  Oct 5, 2021

5. Call Queue Manager permissions

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Merging Calls in RingCentral harder to do in "New Layout"

   28 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Possibility to filter by more criterias when adding members to a qall queue

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Ability to disable Ringout Feature for users

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Add Person to multiple Call Que in once

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Adding 'Favourites' to Custom Reports in NICE InContact

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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11. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Steve Williamson supported this idea  ·  May 13, 2024

12. Add Department Field to User Templates

    35 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Create a new user field to represent geographical location ("Country" or "Region")

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Account-Wide Holiday Settings and/or Holiday Templates

    206 votes

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    15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!

15. Adjust wording within RingCentral Desktop/Web App for setting Voicemail Greeting

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Enable a true DND presence sync

    152 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Coming June 2024!

17. Forward caller id from Parking Lot

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Steve Williamson supported this idea  ·  May 13, 2024

18. Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

    25 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Performance Reports - additional filter for office hours

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. RingCentral App: Reset Settings to Default Option

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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