Settings and activity

60 results found

1. Disable "AI is taking notes" when on call

   186 votes

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   42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Jim Pangilinan supported this idea  ·  Apr 2, 2025

2. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

   15 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Apr 2, 2025

3. Increase fax quality/resolution

   28 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Mar 26, 2025

4. Increase Retention Period for Sent Faxes

   153 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Feb 13, 2025

5. Forward faxes to a external number

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Jan 29, 2025

6. Please make that we could log in on extension to multiple computer applications

   12 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Jan 28, 2025

7. Provision Mitel IP485G with Mitel BB424

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Jan 21, 2025

8. Allow the option to disable 2FA on Entire Account

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim Pangilinan supported this idea  ·  Jan 17, 2025

9. Performance report align with user call logs

   97 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Jim Pangilinan supported this idea  ·  Jan 15, 2025

10. Allow multiple people to call monitor at the same time

    67 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Jan 15, 2025

11. Forwarding Main Company Number Calls Directly To An External Number

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Jan 10, 2025

12. SMS Signature

    88 votes

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    Under Review  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Jan 9, 2025

13. Intercom use within a shared line

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Jan 3, 2025

14. View call transcripts

    9 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Jan 2, 2025

15. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Dec 23, 2024

16. be able to transfer call/pick up a call from devices under 1 user extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Dec 10, 2024

17. Answer incoming calls from Jabra Headset

    2 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jim Pangilinan commented  ·  Nov 11, 2024  ·  Edit…  ·  Delete…

    Also Jabra Evolve 65E Answer-in button not working on accepting Incoming Calls.

    Save Submitting...
    Jim Pangilinan supported this idea  ·  Nov 11, 2024

18. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Oct 24, 2024

19. The caller ID should be longer then 15 characters.

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Oct 23, 2024

20. Caller ID name support on mobile numbers

    99 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jim Pangilinan supported this idea  ·  Oct 23, 2024