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Settings and activity

60 results found

  1. Disable "AI is taking notes" when on call

    157 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Jim Pangilinan supported this idea  · 

  2. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  3. Increase fax quality/resolution

    26 votes

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    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  4. Increase Retention Period for Sent Faxes

    105 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  5. Forward faxes to a external number

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  6. Please make that we could log in on extension to multiple computer applications

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  7. Provision Mitel IP485G with Mitel BB424

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  8. Allow the option to disable 2FA on Entire Account

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  9. Performance report align with user call logs

    82 votes

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    New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  10. Allow multiple people to call monitor at the same time

    67 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  11. Forwarding Main Company Number Calls Directly To An External Number

    37 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  12. SMS Signature

    71 votes

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    New  ·  21 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  13. Intercom use within a shared line

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  14. View call transcripts

    6 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  15. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    94 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  16. be able to transfer call/pick up a call from devices under 1 user extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  17. Answer incoming calls from Jabra Headset

    2 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Jim Pangilinan commented  · 

    Also Jabra Evolve 65E Answer-in button not working on accepting Incoming Calls.

    Jim Pangilinan supported this idea  · 

  18. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  19. The caller ID should be longer then 15 characters.

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jim Pangilinan supported this idea  · 

  20. Caller ID name support on mobile numbers

    80 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim Pangilinan supported this idea  · 
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