Settings and activity

92 results found

1. Shared Lines on softphone apps

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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2. Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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3. SPOK Integration. They are a huge presence in healthcare.

   3 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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4. Allowing SIPREC to our pool of SBCs for Call Monitoring

   10 votes

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   Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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5. Universal Call ID for calls between RingEX and RCCC (and vice versa)

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Disable accept queue call slide bar on some agents

   30 votes

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   5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

7. Ability to receive internal calls or transfers from RingEX users, even when set to unavailable

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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8. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

   25 votes

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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9. Make Messaging Permission in Custom Roles a Native Feature

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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10. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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11. Limit Call Blocking Capability

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Cloud PBX for Teams integration Sync Module for Multiple PBXs

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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13. Support for Azure & Windows 365 VDI environments

    25 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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14. Forced account codes for outbound dialing

    35 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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15. EPIC integration for RingEX

    14 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  Michelle responded

    This has been solved with our integration with SpinSci.  

16. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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18. Self Service Custom Configs (Poly)

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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19. Mobile Browser Support for RCV

    10 votes

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    1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Implemented  ·  Phillip Liu responded

    Participants can join RCV meetings from Chrome on Android and Safari on iOS 

20. Park Presence recall timer

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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