← RingCentral Ideas

Settings and activity

111 results found

  1. Report that shows voicemails and missed calls

    14 votes
    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  2. Caller ID name support on mobile numbers

    64 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  3. Option to change Profile Picture to Default

    99 votes
    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  4. Caller ID name should be visible for Toll Free

    135 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  5. Customization of the error message of failed SMS

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  6. Intercom working on a group of extensions

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  7. Apply key template on Presence for yealink device

    35 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  8. Phone call satisfaction feedback/survey

    12 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  9. Disable Call recording announcement

    45 votes
    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  10. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    77 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  11. SMS Outbound Caller ID Change

    53 votes
    2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  12. Integrate SMS with high-velocity sales in SalesForce

    4 votes
    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  13. Visual editor for call handling and forwarding

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  14. Call Queue Forwarding to and IVR menu

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  15. Automated reports for RingSense managers

    32 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  16. Pause Automatic Call Recording

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  17. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    79 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  18. Super Admin to access other user extensions access

    2 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Danielle Dumpit shared this idea  · 

  19. Increase SMS Allocation

    7 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Danielle Dumpit supported this idea  · 

  20. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Danielle Dumpit supported this idea  · 
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