Settings and activity

140 results found

1. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

   167 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 19, 2024

2. Improve the overall expereince of National and International whitelisting

   58 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

   CatchAllVM supported this idea  ·  Nov 19, 2024

3. Ability to dial out while there is an incoming call

   91 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 19, 2024

4. Call Queue Wait Settings - wait time

   47 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 19, 2024

5. Firefox to be fully supported for RingCentral App

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 19, 2024

6. HUD- ALL option is missing

   30 votes

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   New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 15, 2024

7. HUD List Vertical Format vs Horizontal Format option

   42 votes

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   New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 15, 2024

8. Disable Call recording announcement

   57 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 15, 2024

9. Ability to set desk phone admin password through admin portal.

   41 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   CatchAllVM supported this idea  ·  Nov 15, 2024

10. Audit Trail Enhancements

    267 votes

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    70 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    CatchAllVM supported this idea  ·  Nov 15, 2024

11. Show Toll-free minute usage in Service Web

    65 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 15, 2024

12. Give meaningful error message when trying to move number assigned to ring cx to inventory

    3 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 15, 2024

13. Auto answer management options separately for inbound and outbound calling

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    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 15, 2024

14. Sync RingCentral Desktop Application With RingCX

    261 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 15, 2024

15. Custom callback prompts

    11 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 15, 2024

16. Sync RC status with Microsoft Office (Teams/Outlook)

    123 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    CatchAllVM supported this idea  ·  Nov 8, 2024

17. Call Waiting for Teams Embedded App while on Teams call/meeting

    3 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 8, 2024

18. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    CatchAllVM supported this idea  ·  Nov 8, 2024

19. MS Teams embeddable app to choose default tab

    3 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    CatchAllVM commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    this listed in several ideas RC do you have an idea of when this will happen?

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    CatchAllVM supported this idea  ·  Nov 8, 2024

20. Choose default Tab in Teams 2.0 Integration

    5 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    CatchAllVM commented  ·  Nov 8, 2024  ·  Edit…  ·  Delete…

    We use RC for Teams for most of my company and it is very frustrating not to set HUD and the a default when clicking on RC within Teams. It's a big complaint. I end up keeping both apps open for other reasons too.

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    CatchAllVM supported this idea  ·  Nov 8, 2024