Settings and activity

96 results found

1. bring call queue management into the app

   24 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Oct 24, 2025

2. Shared SMS were multiple users can receive and send SMS on specific number

   1,445 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Oct 3, 2025

3. Reporting Capability on IVR Menu for key presses

   90 votes

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   Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Sep 19, 2025

4. Live monitoring from RingCentral Admin portal of a extension/user.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Sep 12, 2025

5. AI Receptionist to pick up call After phone rings and no answer

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Aug 24, 2025

6. reply to specific texts in the conversation

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jul 28, 2025

7. Add a number to an existing group SMS

   10 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 29, 2025

8. Exit group text

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 29, 2025

9. Add an SMS/text feature where you can bulk text a group contact list as individual messages.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 29, 2025

10. Park Location Reminder or Display Park location on phone display

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Jun 10, 2025

11. Allow more than 10 people on a group SMS

    70 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  May 12, 2025

12. Disable Auto Purchase Calling Credit

    3 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  May 12, 2025

13. Outbound Caller ID Limitations

    35 votes

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    New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  May 7, 2025

14. Allow SMS Outbound Caller ID Change

    64 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  May 5, 2025

15. Call monitoring

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Apr 29, 2025

16. Fax Caller ID

    24 votes

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    4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Feb 12, 2025

17. customized logo for fax

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce Herrera shared this idea  ·  Feb 12, 2025

18. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    213 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Feb 8, 2025

19. Archiving AI Summaries

    16 votes

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    New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Feb 5, 2025

20. Dial by Extension via Multi Level IVR

    11 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Dec 23, 2024