Settings and activity

96 results found

1. AI notes for Conference calls

   39 votes

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   Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 12, 2026

2. It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

   32 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 6, 2026

3. Allow call loop

   22 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Jun 5, 2026

4. Fax cover page

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  May 14, 2026

5. Bulk upload of Hold Music

   8 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  May 8, 2026

6. Automatically block calls if marked as spam

   20 votes

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   3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  May 3, 2026

7. Enable Survey after queue call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Apr 4, 2026

8. AI Receptionist_ Speed of response

   13 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Mar 30, 2026

9. Recurring option in Webinar for RCV

   16 votes

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   New  ·  1 comment  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Joyce Herrera supported this idea  ·  Mar 13, 2026

10. Calls from Google Ads

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Mar 9, 2026

11. Option to block calls from Google Adworks

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Mar 9, 2026

12. Ability to retrieve sent fax messages beyond 90 days

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Mar 6, 2026

13. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Feb 2, 2026

14. Different SMS recipients for Main Number and IVR Menus

    33 votes

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    5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Jan 4, 2026

15. retrieving deleted fax, past data retention policy

    30 votes

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    New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Dec 21, 2025

16. Use RingCentral number to work with Venmo/other company (verification code sent to RC number)

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Dec 20, 2025

17. Silence Transcribing Announcement

    78 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Dec 15, 2025

18. SMS Monitoring

    59 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Dec 11, 2025

19. Disable "AI is taking notes" when on call

    187 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Joyce Herrera supported this idea  ·  Nov 23, 2025

20. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    62 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce Herrera supported this idea  ·  Nov 23, 2025