Settings and activity

79 results found

1. Disable "AI is taking notes" when on call

   166 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Joyce supported this idea  ·  Nov 23, 2025

2. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   54 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Nov 23, 2025

3. bring call queue management into the app

   21 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Oct 24, 2025

4. Shared SMS were multiple users can receive and send SMS on specific number

   1,354 votes

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Joyce supported this idea  ·  Oct 3, 2025

5. Reporting Capability on IVR Menu for key presses

   78 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 19, 2025

6. Live monitoring from RingCentral Admin portal of a extension/user.

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Sep 12, 2025

7. AI Receptionist to pick up call After phone rings and no answer

   5 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Aug 24, 2025

8. reply to specific texts in the conversation

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Jul 28, 2025

9. Add a number to an existing group SMS

   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Jun 29, 2025

10. Exit group text

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 29, 2025

11. Add an SMS/text feature where you can bulk text a group contact list as individual messages.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 29, 2025

12. Park Location Reminder or Display Park location on phone display

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jun 10, 2025

13. Allow more than 10 people on a group SMS

    59 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 12, 2025

14. Disable Auto Purchase Calling Credit

    3 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 12, 2025

15. Outbound Caller ID Limitations

    30 votes

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    New  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 7, 2025

16. Allow SMS Outbound Caller ID Change

    56 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  May 5, 2025

17. Call monitoring

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Apr 29, 2025

18. Fax Caller ID

    22 votes

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    3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Feb 12, 2025

19. customized logo for fax

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce shared this idea  ·  Feb 12, 2025

20. Stop others from spoofing our number

    58 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Feb 8, 2025