Settings and activity
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1 vote
Joyce
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253 votes
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49 votes
You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.
Learn more here:
An error occurred while saving the comment Joyce
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Call queue member can used line 2 while onhold with line1
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1 voteJoyce
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1 voteJoyce
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2 votesJoyce
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3 votesJoyce
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6 votesJoyce
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1 voteJoyce
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3 votesJoyce
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253 votes
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Customer wants to have a view under Analytics reports for SMS logs. So they can check who among their users sends the most number of SMS. Its difficult to check it in the Admin Portal SMS log one by one as per the customer.
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1 voteJoyce
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6 votes
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Customer would like to have an option in our Admin Portal where they can choose an area code for their Vanity Number, not just the 800, 833, 844, 855, 866, 877, 888, 899 etc numbers that is just on our system. They want something like a local area code and then put in just a vanity number they prefer.
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6 votes
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23 votesJoyce
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12 votes
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2 votes
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9 votes
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3 votes
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46 votes
Fax files to have a multiple recepient, not just for a specific extension and just notifications for the other email. As per the customer they want this feature for their Business.