Settings and activity

52 results found

1. Email correspondence within a case should be visible in the support site case information

   19 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 17, 2025

2. Silence Transcribing Announcement

   69 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 10, 2025

3. Allowing warm transfers from Ring Central desktop to the Contact Center

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   37 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 10, 2025

4. RC for MS Dynamics - SMS features

   2 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Nov 7, 2025

5. Default new users to Standard (Role)

   17 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Oct 30, 2025

6. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   20 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Oct 30, 2025

7. QoS for VIDEO is no longer drilling down correctly

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Sep 2, 2025

8. Download Adoption & Usage page as a PDF

   8 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Aug 18, 2025

9. Reports for adoption and usage.

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Aug 18, 2025

10. Adoption and Usage

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 18, 2025

11. Social Media Comment Threads - Lock Ability

    31 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 15, 2025

12. Reporting Capability on IVR Menu for key presses

    78 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 14, 2025

13. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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    21 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jul 15, 2025

14. Wrap Time / After Contact Work

    129 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jul 15, 2025

15. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jul 15, 2025

16. Sync RingCentral Desktop Application With RingCX

    287 votes

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    Planned  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 12, 2025

17. Support for SSO across multiple Entra ID tenants.

    122 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Jun 2, 2025

18. transfer

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    63 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  May 8, 2025
    Steve shared this idea  ·  Mar 31, 2025

19. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    32 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Steve shared this idea  ·  Apr 2, 2025

20. Warm Transfer for RingCentral Salesforce

    13 votes

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    Implemented  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Mar 5, 2025