Settings and activity

61 results found

1. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

   18 votes

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   New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Aug 11, 2026

2. RingCX Manual outbound calls have automated greeting informing the customer that the call is recorded

   9 votes

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   New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Steve commented  ·  Aug 11, 2026  ·  Edit…  ·  Delete…

   I have the same request from another top 100 customer who needs this feature toggle to separate inbound from outbound call recording.

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   Steve supported this idea  ·  Aug 11, 2026

3. Calling in Agent, Show Unavailable State

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Aug 4, 2026

4. Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jul 30, 2026

5. Self Service Custom Configs (Poly)

   26 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  May 22, 2026

6. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Feb 18, 2026

7. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

   20 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 22, 2026

8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   343 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Steve commented  ·  Jan 16, 2026  ·  Edit…  ·  Delete…

   I concur with Phil: How is this not a feature for an enterprise level application? Branding/Disclaimers are critical to businesses within certain sectors that has regulatory and compliance requirements. This was posted in 2021, moved to planned in 2022, it's 2026...This is a requirement by a very large customer!

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   Steve supported this idea  ·  Jan 16, 2026

9. Custom Fax Cover Sheet

   6 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Steve supported this idea  ·  Jan 16, 2026

10. Email correspondence within a case should be visible in the support site case information

    20 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Nov 17, 2025

11. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Nov 10, 2025

12. Allowing warm transfers from Ring Central desktop to the Contact Center

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    39 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Nov 10, 2025

13. RC for MS Dynamics - SMS features

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Nov 7, 2025

14. Default new users to Standard (Role)

    20 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Oct 30, 2025

15. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Oct 30, 2025

16. QoS for VIDEO is no longer drilling down correctly

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Sep 2, 2025

17. Download Adoption & Usage page as a PDF

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 18, 2025

18. Reports for adoption and usage.

    15 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 18, 2025

19. Adoption and Usage

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 18, 2025

20. Social Media Comment Threads - Lock Ability

    34 votes

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    Planned  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Steve supported this idea  ·  Aug 15, 2025