Settings and activity

61 results found

1. Retain and Assign Site to Inventory Numbers

   47 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Messaging data export in a more legible format

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Steve commented  ·  Feb 15, 2024  ·  Edit…  ·  Delete…

   More and more customers are exporting data from the RC App, creating multiple JSON files, which are unreadable and not useful for trying to read through a users activities. Could this be an applet in Python to ingest the download file and stitch it together?Need an update so I can tell the customers who are asking.

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3. Please add the ability to have multiple group managers for a usergroup.

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Account-Wide Holiday Settings and/or Holiday Templates

   255 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

5. Disable the computer screensaver when on an active call or meeting

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status

   32 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Template for Intercom and Presence setting

   38 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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8. Do not Display the 'agent has left the chat' Message on Chat Transfers

   10 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. Ability to Select Primary & Secondary Licenses from Licenses & Inventory

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Tracking offline and online time in RC Status

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Roles by Department

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Need APIs to expose license usage details for BI reporting

    34 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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13. Capture RC App and RC Phone App login information in Audit Log

    28 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Admin access to Fax, Message, and call history for all employees using RC

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. Call Log - Enhancements

    63 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. Need to have a colour scheme for people with Colourblindness

    46 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Analytics- Exporting MOS and QOS

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Rotating Custom Audio for Hold and Connecting Calls

    31 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. add template for call queues

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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