Settings and activity
70 results found
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5 votes
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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25 votes
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18 votes
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3 votes
With the latest release of the Google Chrome extension for RingEX beta, this feature should have been implemented.
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5 votes
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15 votes
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33 votes
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39 votes
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62 votes
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56 votes
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9 votes
An error occurred while saving the comment -
63 votes
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41 votesImplemented · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Salesforce · Admin →
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10 votes
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14 votes
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171 votes
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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7 votes
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16 votes
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19 votes
Customer needs "SSO only" for login. However, in the case that SSO server failed or customers are not able to sign in with SSO, they do want to have to reach out to RingCentral support. They would like an option in Roles and Permissions, for example, for a super admin to continue to login via email or SSO if needed.