Settings and activity

115 results found

1. Retrieve Call Recording When Smart ACR Is Enabled

   9 votes

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   Ryan supported this idea  ·  Mar 9, 2026

2. SMS Message Log from a direct phone line

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   3 votes

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   Ryan supported this idea  ·  Feb 26, 2026

3. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.

   8 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 26, 2026

4. i would like to show the number of pages per fax sent and received under call log

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

5. Fax usage: number of page used per year

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

6. Number of outbound fax pages can be check on the call logs

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

7. ability to check audit trail for more than 180 days

   25 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 5, 2026

8. Transferring Daily Report Subscription

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   Ryan shared this idea  ·  Feb 2, 2026

9. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   145 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Jan 28, 2026

10. SMS CNAM

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 15, 2026

11. Role members Site selection in role setting. ability to select sites

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 12, 2026

12. Option to Correct AI Receptionist Voice Pronunciation

    14 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

13. AI Receptionist Voice Response

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

14. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 18, 2025

15. Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 2, 2025

16. Apply key template on Presence for yealink device

    39 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 25, 2025

17. In live call report we need colomn of total number of calls

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 25, 2025

18. Automatically assign extension on Presence when a new user is added

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 24, 2025

19. Enable AI transcription on Desk phone

    268 votes

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    Planned  ·  73 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 20, 2025

20. AI generated call notes/summary be sent to the ZOHO contact record that was called

    10 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Nov 19, 2025