Settings and activity

103 results found

1. Disable Direct calls

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Oct 4, 2024

2. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

   16 votes

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   1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Oct 2, 2024

3. Caller ID for every extension

   75 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 30, 2024

4. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
   EJ supported this idea  ·  Sep 30, 2024

5. Capability of the User to use Multiple Site Caller ID

   21 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 30, 2024

6. Desk Phone and Desktop application Sync

   86 votes

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   Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 27, 2024

7. Sync contacts from desktop app to desk phone

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 27, 2024

8. SMS Monitoring

   26 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 26, 2024

9. Add ring group to call queues

   23 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   EJ supported this idea  ·  Sep 25, 2024

10. Include contents of SMS/MMS on the Logs

    29 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 25, 2024

11. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 18, 2024

12. Ability to use Shared Line as Outbound Caller ID

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    EJ shared this idea  ·  Sep 17, 2024

13. Allow SMS Outbound Caller ID Change

    34 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 17, 2024

14. Allow the Same Line to Ring on Multiple Deskphones

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 17, 2024

15. SMS Outbound Caller ID Change

    33 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 17, 2024

16. Individual Outbound Caller ID for Shared Lines

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 17, 2024

17. Separate Settings for Call Queue and Extension Ring groups

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 17, 2024

18. Call waiting for queue calls

    160 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    EJ supported this idea  ·  Sep 16, 2024

19. Call waiting to apply on call queue members.

    68 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 16, 2024

20. Ring Groups ringing desk phone, desktop, and mobile app

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    EJ supported this idea  ·  Sep 16, 2024