Settings and activity
24 results found
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3 votes
Christine
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4 votesChristine
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57 votes
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40 votesChristine
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473 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
An error occurred while saving the comment Christine
commented
Can I please get more information about this and where/how it currently exists?
Christine Cullen | Information/Quality Manager |
110 Chifley Drive | Preston VIC 3072 Australia |
P. (03) 9484 8102 | F.(03) 9484 8134 |
www.omni-care.com.au
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[cid:image003.jpg@01D70074.D5B95BE0]I respectfully acknowledge the Traditional Aboriginal Owners of Country throughout Victoria and pay my respect to the ongoing living cultures of Aboriginal peoples
[cid:image004.png@01D70074.D5B95BE0][cid:image005.jpg@01D70074.D5B95BE0] -
162 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
An error occurred while saving the comment Christine
commented
When a user puts themselves on DND on their handset we would like this information filter through to the application. Currently if a user puts themselves on DND on the handset it does not display as DND on the softconsole
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157 votes
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8 votes
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532 votes
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25 votes
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11 votes
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8 votes
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35 votes
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24 votes
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5 votes
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9 votes
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351 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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17 votes
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3 votes
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182 votes
We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers