Settings and activity

33 results found

1. Add visibility and management of globally parked calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Nov 2, 2023

2. Allow user to be part of multiple roles

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Jan 19, 2024

3. HUD for iOS mobile app

   61 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Adjust how missed calls are categorized for group calls

   469 votes

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   58 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

5. Tiered Ring Groups - Call Queues

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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6. It should be visible which people are registered on a call queue

   16 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

8. Add Public Holidays into the Call Queue Schedule

   51 votes

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   3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

9. Add ability to pull call waiting in queue

   17 votes

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   1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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10. Parked Call Visibility

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Integration with Apple Watch

    64 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. User group access call log of the same user group

    67 votes

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    Future Consideration  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. SMS/Text Templates

    78 votes

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

14. Increasing Paging Only group to more than 25 devices

    88 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. Desk Phone and Desktop application Sync

    81 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Looking to arrange HUD by Dept/group

    86 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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17. Call Queue Direct Number for Users in Queue

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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18. Alert for Call Queue Voicemails in RingCentral App

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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19. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Vinny commented  ·  Nov 2, 2023  ·  Edit…  ·  Delete…

    Our previous system just let us share the mailbox for a queue for all queue members by default and we could define default permissions for viewing and deleting voicemail, or more specific permissions per user if needed.

    Save Submitting...

20. It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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